Contact support Mnemosyne.
If a problem persists after you've checked the main troubleshooting steps, you can contact KharonBridge support. A few simple details will help us understand what you're experiencing more quickly.
Three checks may be enough.
Mnémosyne has several entry points that allow users to quickly investigate unexpected behavior before requesting assistance.
Start by using the global search and the inspector when the problem involves an element or its context. Then check the Settings if the problem involves the display, a module, or the application's configuration.
The Problems the most common ones.
Before contacting support, check to see if your situation matches one of these scenarios.
Type a keyword into the global search, then open the result to check its context.
Verify that a customer record exists and that a document category is available.
First, select the correct client folder, then view the corresponding view or inspector.
Check in Settings to make sure the financial module is enabled if you want to use it.
Close and then reopen Mnemosyne, and check the language and display settings.
Just give us the relevant context.
A specific request makes it easier to identify the problem. It is not necessary to write a long message: a few facts are usually enough.
Describe what is happening
Just describe what you were trying to do and the behavior you observed.
Explain how to reproduce it
Please describe the main steps you followed before the problem occurred so that we can reproduce it.
Please specify your versions
If possible, please include the version of Mnémosyne you are using and the version of macOS installed on your Mac.
Demonstrate the behavior
A screenshot can be helpful when it allows you to immediately understand the display or message you're seeing.
Please forward only what is necessary.
Mnémosyne is designed to use working data stored locally on your Mac. A support request should not become a copy of your work folder.
When you attach a screenshot or describe a problem, make sure that no unnecessary confidential information appears in your message.
When analyzing an interface or operational issue, it is generally more helpful to understand the technical circumstances than the detailed contents of your file.
The problem still persists?
If the previous troubleshooting steps do not resolve the issue, contact support and simply describe the behavior you are experiencing.
Be sure to specify your version of Mnémosyne, your version of macOS, and the steps to reproduce the problem when this information is relevant.
Write to support.
Prepare a description of the problem and any relevant technical information before opening your email.
Contact support
