Overcoming Challenges the most common ones.
Login, entry not found, loading, notifications, capsules, or purchases: Start by running a few simple checks before contacting support.
Check this first the simplest elements.
Several apparent issues may be caused by an interrupted Internet connection, an active filter, a disabled authorization, or the permissions associated with your plan.
Before deleting the app or your account, start by precisely identifying the issue you're experiencing.
Unable to log in or email not received.
Start by checking the address you're using and your Internet connection.
Make sure your iPhone or iPad has a working network connection.
Use the exact address associated with your Le Carnet account.
Request a new link if you are unable to log in.
Also check the Spam or Junk folders in your email account.
If you have received multiple messages, click on the most recent link.
The message indicating that an email has been sent does not guarantee that the address entered corresponds to a Le Carnet account.
An entry seems to have disappeared?
An entry may simply be hidden by a search or filter, or it may have been transformed into a time capsule.
If the text had never been published, it may also have remained only as a draft on the original device.
Account, filters, capsules, draft.
1. Make sure you are logged in to the correct Le Carnet account.
2. Clear the search and all filters.
3. Update the Logbook.
4. Check «Time Capsules» if the entry had been sealed.
5. If it hasn't been published, check the device on which you started writing.
Loading takes or «Try Again» appears.
First, let the current operation finish. If the problem persists, check your connection.
Do not immediately restart multiple consecutive loads.
Check your device's Wi-Fi or mobile data .
Use «Try Again» or the refresh arrow when the app prompts you to do so.
After a load is complete, the absence of «Time Capsules» may simply mean that no time capsules are currently available in the list.
Check out the offer and the condition of the entrance.
Check «Me»
Some features depend on the permissions associated with your plan.
The entrance must be open
«Continue Entry» requires an open, unsealed entrance.
The entrance must not be sealed
«Converting to a capsule» also depends on the condition of the input and its availability.
Write first
Clara becomes available after you've entered enough text.
Return to the unfiltered view to check whether the «Time Capsules» section reappears.
A Reminder does not trigger.
Several settings can prevent or delay the display of a notification.
Make sure the relevant option has been enabled and saved.
To test it out, choose a time that hasn't come yet.
Make sure that notifications from Le Carnet are allowed.
They can hide or postpone certain alerts.
Without a previous thought retrieved by the Notebook, no associated reminder is scheduled.
Check the date, status, and recipient.
Make sure the opening date has actually arrived.
Also check the displayed status and the recipient of the capsule.
Update the Notebook while connected to the Internet.
One capsule remains closed.
A sealed capsule is no longer just an ordinary entry.
Its menu does not allow you to force it to open or change its date.
If the opening time has just arrived, refresh the Logbook before checking its entry again.
A purchase isn't showing up in your offer.
After making a purchase, wait until the validation and rights update are complete.
Do not make several purchases in a row in an attempt to trigger an update.
Make sure you're signed in to the correct account.
Use the Apple account that made the purchase.
This action can be used when an Apple subscription is not recognized.
If the problem persists, keep your Apple receipt and write down the exact message displayed before contacting support.
Report a problem from TestFlight.
If you're using a TestFlight version, you can submit feedback directly from the TestFlight app.
A detailed report makes it possible to understand what happened more quickly.
Describe the context of the problem
Describe what you were doing and what you were expecting.
Please explain exactly what happened.
Add your device model, your iOS or iPadOS version, and, if possible, the Journal version.
A screenshot can be helpful, as long as you hide your personal information.
Never include your password, your PIN, or a password reset link in a report or support request.
Start by identifying what isn't working.
A detailed description of the behavior you encountered, the action you took, and the message that appeared will help resolve the issue more quickly.
Back to the Help Center →The problem still persists?
Contact KharonBridge support and provide details about the issue you're experiencing, your device, your system version, and the message displayed.
Contact support
