Need help with
a KharonBridge product?

First, make sure you are using the email address associated with your Le Carnet account. Also check the spelling of the address and make sure your device has an active Internet connection.

From the login screen, use the «Forgot your password?». Enter the email address associated with your account: a message will be sent to you so you can set a new password.

If you don't receive the email within a few minutes, check your spam folder and make sure the email address you entered matches the one you used when you created your account. If the link you received is no longer valid, simply request a new one from the login screen.

Contact support@kharonbridge.com from the email address associated with your account. Please specify your device, the operating system version you're using, any error messages you see, and when the problem occurs.

An entry can contain an idea, a decision, a thought, or a moment that you want to save so you can find it again later.

Use the Notebook's views and search features to find what you've written. Depending on its status, an entry may appear in a view other than the one you usually view.

If you can't find an entry you saved, first check the various available views before recreating a copy. If you still can't find it, contact support and provide the approximate date and, if possible, the title or subject.

A time capsule allows you to write content today that is meant to be opened later. It can be intended to to yourself or to a third party.

1. Write the content you want to keep.
2. You choose the recipient: yourself or someone else.
3. You choose the date when the capsule can be opened.
4. Check the information, then seal the capsule.
5. The capsule remains sealed until the selected date.

If the capsule is intended for someone else, carefully check the recipient's information before sealing it. A capsule is not meant to be a note that you open and change regularly.

Capsules are sold separately and added to your account in packs. You can then use them whenever you want to create a new capsule.

Write to support@kharonbridge.com Please include the expected opening date and the problem observed. You do not need to disclose the private contents of the capsule.

Clara is KharonBridge's memory assistant. She can help you identify patterns, connections, or context in the things you've chosen to keep.

Clara doesn't decide the meaning for you. A feedback session is neither a definitive truth about you, nor a diagnosis, nor a medical or therapeutic recommendation.

Your own reading remains the priority. Clara should be used as an aid for proofreading and summarizing, not as a definitive interpretation.

Contact support@kharonbridge.com by describing the observed behavior. Please provide only the information that is strictly necessary for the diagnosis.

If you purchased your Le Carnet subscription through the App Store, it is managed through your Apple account.

On your Apple device, open your Apple ID settings, then go to the section Subscriptions. There, you can view your subscription status, its renewal date, and, if applicable, cancel it.

Transactions made through the App Store are billed and processed by Apple. Requests for refunds on App Store purchases therefore follow Apple's procedures.

The Notebook contains personal information that may be sensitive. Privacy and control over your data are among KharonBridge's design principles.

If the delete feature is available in your account settings, use it directly from the app. If you can no longer access your account, you can submit your request to support@kharonbridge.com from the email address associated with the account.

If you have any questions regarding access to, correction of, or deletion of your personal data, please contact KharonBridge and specify the purpose of your request. We may need to verify your identity before performing any actions involving account data.

Make sure you're using the email address associated with your account and that your Internet connection is working properly.

From the login screen, use the «Forgot your password?». Enter the email address associated with your account: you will receive a message allowing you to set a new password.

If you don't receive anything after a few minutes, check your spam folder and make sure you used the correct email address. If the link you received is no longer valid, submit a new request.

Write to support@kharonbridge.com from the email address associated with the account. Never share your password.

Letters are stored in your private area. If you encounter a problem while writing, saving, or accessing a letter, please describe to support which action isn't working.

In most cases, we don't need to know the contents of your letter to understand a technical issue. Do not copy his personal information into your email unless absolutely necessary.

"Whispers of the Heart" lets you leave a short message in your space. If recording or posting a whisper doesn't work as expected, please describe the action you took and the result you got.

Support does not need to know the personal content of the whisper to resolve most technical issues.

Symbolic candles are optional. They allow you to add a symbolic touch to your space, but They never restrict your access to your letters or the whispers of your heart.

When you want to place a candle, use the options available in your account. Depending on your balance, you can use an available candle or purchase the individual candles or packs offered.

First, refresh your account. If the credit still doesn't appear, contact support@kharonbridge.com from the account address, specifying the approximate payment date.

You can write to a missing person through the PWA. There is no iOS app for this service, and subscriptions are not purchased through the App Store.

You can subscribe directly through the website when you choose to continue using the service beyond the free trial period.

You can manage your subscription through the designated process in your account. If you can no longer access the subscription management page or if the subscription status appears incorrect, contact support using the email address associated with your account.

If you have made a payment but your access has not been updated, first refresh the page and then log back into your account. If the problem persists, please email support@kharonbridge.com specifying the approximate date of the transaction.

Writing to someone who has passed away is meant to be a private space. The letters and whispers are not intended to become public posts or part of a social network.

When you contact support, limit the amount of personal and sensitive information you provide to what is strictly necessary. For many technical issues, we need to understand the steps you took and the error you encountered—not the personal details of your messages.

To request access to, correction of, or deletion of your data, use the features available in your account whenever possible.

If you can no longer access your account, please email support@kharonbridge.com from the email address associated with the account. We may need to verify your identity before performing any actions involving your data.

Writing to a missing person is a private space for writing, remembrance, and sharing. It allows you to leave words, letters, and traces in a setting that remains under your control.

This service is not a form of therapy and is not a substitute for a psychologist, a doctor, or specialized counseling.

It does not seek to recreate a deceased person, does not claim to allow the deceased to speak, and does not provide any diagnosis. KharonBridge does not promise any therapeutic or emotional results from its use.