{"id":2926,"date":"2026-09-10T14:59:32","date_gmt":"2026-09-10T14:59:32","guid":{"rendered":"https:\/\/kharonbridge.com\/?page_id=2926"},"modified":"2026-09-10T15:22:25","modified_gmt":"2026-09-10T15:22:25","slug":"depannage","status":"publish","type":"page","link":"https:\/\/kharonbridge.com\/en\/support\/le-carnet-help-center\/troubleshooting-2\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2926\" class=\"elementor elementor-2926\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7419214 e-con-full e-flex e-con e-parent\" data-id=\"7419214\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-459c970 elementor-widget elementor-widget-html\" data-id=\"459c970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"kb-carnet-help-troubleshooting-v1\">\n\n<style>\n#kb-carnet-help-troubleshooting-v1 {\n    --kb-navy: #1b2732;\n    --kb-navy-light: #2c3e50;\n    --kb-gold: #d4af37;\n    --kb-gold-dark: #b8960c;\n    --kb-text: #111827;\n    --kb-muted: #5d6d7e;\n    --kb-border: rgba(17, 24, 39, 0.10);\n    --kb-soft: #f8f8f6;\n    --kb-white: #ffffff;\n\n    width: 100%;\n    color: var(--kb-text) !important;\n    font-family: Inter, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n}\n\n#kb-carnet-help-troubleshooting-v1 * {\n    box-sizing: border-box;\n}\n\n#kb-carnet-help-troubleshooting-v1 a {\n    color: inherit;\n    text-decoration: none;\n}\n\n#kb-carnet-help-troubleshooting-v1 h1,\n#kb-carnet-help-troubleshooting-v1 h2,\n#kb-carnet-help-troubleshooting-v1 h3,\n#kb-carnet-help-troubleshooting-v1 p,\n#kb-carnet-help-troubleshooting-v1 span,\n#kb-carnet-help-troubleshooting-v1 strong,\n#kb-carnet-help-troubleshooting-v1 li {\n    text-transform: none !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 h2,\n#kb-carnet-help-troubleshooting-v1 h3 {\n    color: var(--kb-text) !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-container {\n    width: min(1100px, calc(100% - 40px));\n    margin: 0 auto;\n}\n\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-hero {\n    position: relative;\n    overflow: hidden;\n    padding: 78px 0 72px;\n\n    background:\n        radial-gradient(\n            circle at 88% 12%,\n            rgba(212,175,55,.16),\n            transparent 30%\n        ),\n        linear-gradient(\n            135deg,\n            var(--kb-navy-light) 0%,\n            var(--kb-navy) 68%,\n            #111827 100%\n        );\n\n    color: #ffffff !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-breadcrumb {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    gap: 8px;\n    margin-bottom: 30px;\n\n    color: rgba(255,255,255,.50) !important;\n    font-size: 12px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-breadcrumb a {\n    color: rgba(255,255,255,.66) !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-breadcrumb a:hover {\n    color: #ffffff !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-breadcrumb-separator {\n    color: rgba(255,255,255,.28) !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-eyebrow {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    margin-bottom: 20px;\n\n    color: #e3c979 !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .20em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(227,201,121,.65);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-hero h1 {\n    max-width: 860px;\n    margin: 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(52px, 7vw, 78px);\n    line-height: .98;\n    font-weight: 500;\n    letter-spacing: -.025em;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-hero h1 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-hero-intro {\n    max-width: 770px;\n    margin: 26px 0 0;\n\n    color: rgba(255,255,255,.70) !important;\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n\n\/* =========================================================\n   COMMON\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-section {\n    padding: 78px 0;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-section-soft {\n    background: var(--kb-soft);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-label {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .18em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-label::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(184,150,12,.52);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-title {\n    max-width: 840px;\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 54px);\n    line-height: 1.04;\n    font-weight: 500;\n    letter-spacing: -.015em;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-title em {\n    color: var(--kb-gold-dark) !important;\n    font-weight: 400;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-copy {\n    max-width: 760px;\n    margin: 18px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 15px;\n    line-height: 1.8;\n}\n\n\n\/* =========================================================\n   START\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-grid {\n    display: grid;\n    grid-template-columns: 1.05fr .95fr;\n    gap: 55px;\n    align-items: center;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-box {\n    padding: 32px;\n\n    background: var(--kb-navy);\n    border-radius: 22px;\n    color: #ffffff !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-box-label {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .15em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-row {\n    display: grid;\n    grid-template-columns: 34px 1fr;\n    gap: 15px;\n\n    padding: 18px 0;\n    border-bottom: 1px solid rgba(255,255,255,.09);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 29px;\n    height: 29px;\n\n    border: 1px solid rgba(212,175,55,.44);\n    border-radius: 50%;\n\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-row strong {\n    display: block;\n    color: #ffffff !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-start-row span {\n    display: block;\n    margin-top: 4px;\n\n    color: rgba(255,255,255,.55) !important;\n    font-size: 13px;\n    line-height: 1.55;\n}\n\n\n\/* =========================================================\n   TROUBLE CARDS\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-card-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 18px;\n    margin-top: 42px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-card {\n    padding: 31px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-card span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-card h3 {\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 29px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-card p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   QUICK\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-quick {\n    max-width: 950px;\n    margin-top: 44px;\n\n    overflow: hidden;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-quick-step {\n    display: grid;\n    grid-template-columns: 52px 1fr;\n    gap: 18px;\n\n    padding: 24px 28px;\n\n    background: #ffffff;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-quick-step:last-child {\n    border-bottom: 0;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-quick-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 36px;\n    height: 36px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.10);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-quick-step strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 23px;\n    line-height: 1.1;\n    font-weight: 500;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-quick-step p {\n    margin: 6px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.68;\n}\n\n\n\/* =========================================================\n   DIAGNOSTIC BOX\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-diagnostic-grid {\n    display: grid;\n    grid-template-columns: .95fr 1.05fr;\n    gap: 50px;\n    align-items: center;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-diagnostic-box {\n    padding: 31px;\n\n    background: var(--kb-navy);\n    border-radius: 20px;\n    color: #ffffff !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-diagnostic-box span {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-diagnostic-box h3 {\n    margin: 17px 0 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 31px;\n    line-height: 1.05;\n    font-weight: 500;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-diagnostic-box p {\n    margin: 12px 0 0;\n\n    color: rgba(255,255,255,.60) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   TIP\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-tip {\n    display: grid;\n    grid-template-columns: auto 1fr;\n    gap: 20px;\n\n    max-width: 900px;\n    margin-top: 38px;\n    padding: 27px 29px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.20);\n    border-radius: 17px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-tip-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 38px;\n    height: 38px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.12);\n\n    color: var(--kb-gold-dark) !important;\n    font-weight: 700;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-tip strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-tip p {\n    margin: 6px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   CHECK GRID\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-check-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 1px;\n\n    margin-top: 42px;\n\n    overflow: hidden;\n    background: var(--kb-border);\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-check {\n    padding: 30px;\n    background: #ffffff;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-check span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-check strong {\n    display: block;\n    margin-top: 14px;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 25px;\n    line-height: 1.1;\n    font-weight: 500;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-check p {\n    margin: 10px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n\n\/* =========================================================\n   TESTFLIGHT\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-testflight-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 50px;\n    align-items: center;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-testflight-card {\n    padding: 31px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-testflight-card span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-testflight-card h3 {\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 29px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-testflight-card p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   SUPPORT\n   ========================================================= *\/\n\n#kb-carnet-help-troubleshooting-v1 .kb-support {\n    display: grid;\n    grid-template-columns: 1.25fr .75fr;\n\n    overflow: hidden;\n    border-radius: 24px;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-support-copy {\n    padding: 45px;\n    background: var(--kb-soft);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-support-action {\n    padding: 45px;\n\n    background: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-support-action span {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-support-action h3 {\n    margin: 17px 0 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 36px;\n    line-height: 1;\n    font-weight: 500;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-support-action h3 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-support-action p {\n    margin: 16px 0 0;\n\n    color: rgba(255,255,255,.62) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    min-height: 46px;\n    margin-top: 24px;\n    padding: 0 22px;\n\n    border-radius: 999px;\n    background: #ffffff;\n\n    color: var(--kb-navy) !important;\n    font-size: 14px;\n    font-weight: 650;\n\n    transition:\n        opacity .18s ease,\n        transform .18s ease;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-button:hover {\n    opacity: .92;\n    transform: translateY(-1px);\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-inline-link {\n    display: inline-flex;\n    margin-top: 23px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n#kb-carnet-help-troubleshooting-v1 .kb-inline-link:hover {\n    text-decoration: underline;\n    text-underline-offset: 4px;\n}\n\n#kb-carnet-help-troubleshooting-v1 a:focus-visible {\n    outline: 3px solid rgba(212,175,55,.28);\n    outline-offset: 4px;\n}\n\n\n\/* =========================================================\n   RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 950px) {\n\n    #kb-carnet-help-troubleshooting-v1 .kb-start-grid,\n    #kb-carnet-help-troubleshooting-v1 .kb-diagnostic-grid,\n    #kb-carnet-help-troubleshooting-v1 .kb-testflight-grid {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-check-grid {\n        grid-template-columns: 1fr;\n    }\n}\n\n@media (max-width: 700px) {\n\n    #kb-carnet-help-troubleshooting-v1 .kb-container {\n        width: min(100% - 28px, 1100px);\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-hero {\n        padding: 58px 0;\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-section {\n        padding: 60px 0;\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-card-grid,\n    #kb-carnet-help-troubleshooting-v1 .kb-support {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-quick-step {\n        grid-template-columns: 42px 1fr;\n        padding: 21px 20px;\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-start-box,\n    #kb-carnet-help-troubleshooting-v1 .kb-diagnostic-box,\n    #kb-carnet-help-troubleshooting-v1 .kb-testflight-card {\n        padding: 25px;\n    }\n\n    #kb-carnet-help-troubleshooting-v1 .kb-support-copy,\n    #kb-carnet-help-troubleshooting-v1 .kb-support-action {\n        padding: 30px 24px;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     HERO\n     ====================================================== -->\n\n<section class=\"kb-hero\">\n\n    <div class=\"kb-container\">\n\n        <nav class=\"kb-breadcrumb\" aria-label=\"Breadcrumb Trail\">\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/\">\n                KharonBridge\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/\">\n                Support\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/le-carnet-help-center\/\">\n                Le Carnet Help Center\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <span>\n                Troubleshooting\n            <\/span>\n\n        <\/nav>\n\n\n        <div class=\"kb-eyebrow\">\n            Support \u00b7 The Notebook\n        <\/div>\n\n\n        <h1>\n            Overcoming Challenges\n            <em>the most common ones.<\/em>\n        <\/h1>\n\n\n        <p class=\"kb-hero-intro\">\n            Login, entry not found, loading, notifications,\ncapsules, or purchases: Start by running a few\nsimple checks before contacting support.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PRINCIPLE\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-start-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    First and foremost\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Check this first\n                    <em>the simplest elements.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Several apparent issues may be caused by\nan interrupted Internet connection, an active filter,\na disabled authorization, or the permissions associated\nwith your plan.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Before deleting the app or your account,\nstart by precisely identifying the issue\nyou're experiencing.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-start-box\">\n\n                <span class=\"kb-start-box-label\">\n                    Initial Diagnosis\n                <\/span>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">1<\/div>\n\n                    <div>\n                        <strong>\n                            Check the Internet\n                        <\/strong>\n\n                        <span>\n                            Check your Wi-Fi connection\nor your mobile data.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">2<\/div>\n\n                    <div>\n                        <strong>\n                            Verify your account\n                        <\/strong>\n\n                        <span>\n                            Be sure to use the correct Le Carnet\naccount.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">3<\/div>\n\n                    <div>\n                        <strong>\n                            Clear search and filters\n                        <\/strong>\n\n                        <span>\n                            An active filter can hide\ncertain entries or capsules.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">4<\/div>\n\n                    <div>\n                        <strong>\n                            Refresh\n                        <\/strong>\n\n                        <span>\n                            Use the refresh arrow\nwhen appropriate.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CONNECTION\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Log In\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Unable to log in\n            <em>or email not received.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Start by checking the address you're using and your Internet connection.\n        <\/p>\n\n\n        <div class=\"kb-quick\">\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">1<\/div>\n\n                <div>\n                    <strong>\n                        Check your Internet connection\n                    <\/strong>\n\n                    <p>\n                        Make sure your iPhone or iPad\nhas a working network connection.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">2<\/div>\n\n                <div>\n                    <strong>\n                        Check the email address\n                    <\/strong>\n\n                    <p>\n                        Use the exact address associated\nwith your Le Carnet account.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">3<\/div>\n\n                <div>\n                    <strong>\n                        Try \u00abForgot your password?\u00bb\n                    <\/strong>\n\n                    <p>\n                        Request a new link if\n you are unable to log in.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">4<\/div>\n\n                <div>\n                    <strong>\n                        Check your spam folder\n                    <\/strong>\n\n                    <p>\n                        Also check the Spam\nor Junk folders in your email account.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">5<\/div>\n\n                <div>\n                    <strong>\n                        Use the most recent link\n                    <\/strong>\n\n                    <p>\n                        If you have received multiple messages,\nclick on the most recent link.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-tip\">\n\n            <div class=\"kb-tip-icon\">\n                i\n            <\/div>\n\n            <div>\n\n                <strong>\n                    A \"sending\" message does not confirm that an account exists.\n                <\/strong>\n\n                <p>\n                    The message indicating that an email has been sent\ndoes not guarantee that the address entered corresponds\nto a Le Carnet account.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     MISSING ENTRY\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-diagnostic-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Entry not found\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    An entry seems to\n                    <em>have disappeared?<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    An entry may simply be hidden\nby a search or filter, or it may have been transformed\ninto a time capsule.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    If the text had never been published,\nit may also have remained only\nas a draft on the original device.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-diagnostic-box\">\n\n                <span>\n                    Check in this order\n                <\/span>\n\n                <h3>\n                    Account, filters, capsules, draft.\n                <\/h3>\n\n                <p>\n                    1. Make sure you are logged in\n to the correct Le Carnet account.\n                <\/p>\n\n                <p>\n                    2. Clear the search and all filters.\n                <\/p>\n\n                <p>\n                    3. Update the Logbook.\n                <\/p>\n\n                <p>\n                    4. Check \u00abTime Capsules\u00bb\nif the entry had been sealed.\n                <\/p>\n\n                <p>\n                    5. If it hasn't been published,\ncheck the device on which you started writing.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     LOADING\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Loading\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Loading takes\n            <em>or \u00abTry Again\u00bb appears.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            First, let the current operation finish.\nIf the problem persists, check your connection.\n        <\/p>\n\n\n        <div class=\"kb-check-grid\">\n\n\n            <div class=\"kb-check\">\n\n                <span>\n                    01\n                <\/span>\n\n                <strong>\n                    Wait\n                <\/strong>\n\n                <p>\n                    Do not immediately restart multiple\nconsecutive loads.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-check\">\n\n                <span>\n                    02\n                <\/span>\n\n                <strong>\n                    Check the network\n                <\/strong>\n\n                <p>\n                    Check your device's Wi-Fi or mobile data\n.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-check\">\n\n                <span>\n                    03\n                <\/span>\n\n                <strong>\n                    Please try again\n                <\/strong>\n\n                <p>\n                    Use \u00abTry Again\u00bb or the\n refresh arrow when the app prompts you to do so.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-tip\">\n\n            <div class=\"kb-tip-icon\">\n                i\n            <\/div>\n\n            <div>\n\n                <strong>\n                    The \"Capsules\" section may be omitted without causing an error.\n                <\/strong>\n\n                <p>\n                    After a load is complete, the absence of\n\u00abTime Capsules\u00bb may simply mean\nthat no time capsules are currently available in the list.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     FEATURE LOCKED\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Feature missing or grayed out\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Check out the offer\n            <em>and the condition of the entrance.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-card-grid\">\n\n\n            <div class=\"kb-card\">\n\n                <span>\n                    Offer\n                <\/span>\n\n                <h3>\n                    Check \u00abMe\u00bb\n                <\/h3>\n\n                <p>\n                    Some features depend\non the permissions associated with your plan.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-card\">\n\n                <span>\n                    Continue\n                <\/span>\n\n                <h3>\n                    The entrance must be open\n                <\/h3>\n\n                <p>\n                    \u00abContinue Entry\u00bb requires\nan open, unsealed entrance.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-card\">\n\n                <span>\n                    Capsule\n                <\/span>\n\n                <h3>\n                    The entrance must not be sealed\n                <\/h3>\n\n                <p>\n                    \u00abConverting to a capsule\u00bb also depends\n on the condition of the input and its availability.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-card\">\n\n                <span>\n                    Clara\n                <\/span>\n\n                <h3>\n                    Write first\n                <\/h3>\n\n                <p>\n                    Clara becomes available after you've entered\nenough text.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-tip\">\n\n            <div class=\"kb-tip-icon\">\n                i\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Capsules can be hidden using active filters.\n                <\/strong>\n\n                <p>\n                    Return to the unfiltered view to check\nwhether the \u00abTime Capsules\u00bb section reappears.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     NOTIFICATIONS\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Notifications\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            A Reminder\n            <em>does not trigger.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Several settings can prevent or delay\n the display of a notification.\n        <\/p>\n\n\n        <div class=\"kb-quick\">\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">1<\/div>\n\n                <div>\n                    <strong>\n                        Check the Address Book preferences\n                    <\/strong>\n\n                    <p>\n                        Make sure the relevant option\nhas been enabled and saved.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">2<\/div>\n\n                <div>\n                    <strong>\n                        Check the time\n                    <\/strong>\n\n                    <p>\n                        To test it out, choose a time\nthat hasn't come yet.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">3<\/div>\n\n                <div>\n                    <strong>\n                        Check iOS Settings\n                    <\/strong>\n\n                    <p>\n                        Make sure that notifications\nfrom Le Carnet are allowed.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">4<\/div>\n\n                <div>\n                    <strong>\n                        Check the Focus modes\n                    <\/strong>\n\n                    <p>\n                        They can hide or postpone\n certain alerts.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">5<\/div>\n\n                <div>\n                    <strong>\n                        Refresh for a thought from the past\n                    <\/strong>\n\n                    <p>\n                        Without a previous thought retrieved by the Notebook,\nno associated reminder is scheduled.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CAPSULE\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-diagnostic-grid\">\n\n\n            <div class=\"kb-diagnostic-box\">\n\n                <span>\n                    Sealed capsule\n                <\/span>\n\n                <h3>\n                    Check the date, status, and recipient.\n                <\/h3>\n\n                <p>\n                    Make sure the opening date\nhas actually arrived.\n                <\/p>\n\n                <p>\n                    Also check the displayed status\nand the recipient of the capsule.\n                <\/p>\n\n                <p>\n                    Update the Notebook while connected to the Internet.\n                <\/p>\n\n            <\/div>\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Time capsule\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    One capsule remains\n                    <em>closed.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    A sealed capsule is no longer\njust an ordinary entry.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Its menu does not allow you to force it to open\nor change its date.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    If the opening time has just arrived,\nrefresh the Logbook before checking\nits entry again.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PURCHASE\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Subscriptions and Purchases\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            A purchase isn't showing up\n            <em>in your offer.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            After making a purchase, wait until the validation\nand rights update are complete.\n        <\/p>\n\n\n        <div class=\"kb-quick\">\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">1<\/div>\n\n                <div>\n                    <strong>\n                        Please wait until the validation is complete\n                    <\/strong>\n\n                    <p>\n                        Do not make several purchases in a row\nin an attempt to trigger an update.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">2<\/div>\n\n                <div>\n                    <strong>\n                        Check your Le Carnet account\n                    <\/strong>\n\n                    <p>\n                        Make sure you're signed in\n to the correct account.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">3<\/div>\n\n                <div>\n                    <strong>\n                        Verify the Apple account\n                    <\/strong>\n\n                    <p>\n                        Use the Apple account\nthat made the purchase.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-quick-step\">\n\n                <div class=\"kb-quick-number\">4<\/div>\n\n                <div>\n                    <strong>\n                        Try \u00abRestore Purchases\u00bb\n                    <\/strong>\n\n                    <p>\n                        This action can be used\nwhen an Apple subscription is not recognized.\n                    <\/p>\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-tip\">\n\n            <div class=\"kb-tip-icon\">\n                !\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Do not make multiple purchases for the same need.\n                <\/strong>\n\n                <p>\n                    If the problem persists, keep your Apple receipt\nand write down the exact message displayed\nbefore contacting support.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     TESTFLIGHT\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-testflight-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Trial Version\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Report a problem\n                    <em>from TestFlight.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    If you're using a TestFlight version,\nyou can submit feedback directly\nfrom the TestFlight app.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    A detailed report makes it possible to understand\nwhat happened more quickly.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-testflight-card\">\n\n                <span>\n                    Useful Information\n                <\/span>\n\n                <h3>\n                    Describe the context of the problem\n                <\/h3>\n\n                <p>\n                    Describe what you were doing\nand what you were expecting.\n                <\/p>\n\n                <p>\n                    Please explain exactly what happened.\n                <\/p>\n\n                <p>\n                    Add your device model,\nyour iOS or iPadOS version,\nand, if possible, the Journal version.\n                <\/p>\n\n                <p>\n                    A screenshot can be helpful,\nas long as you hide your personal information.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-tip\">\n\n            <div class=\"kb-tip-icon\">\n                !\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Never disclose your confidential information.\n                <\/strong>\n\n                <p>\n                    Never include your password,\nyour PIN, or a password reset link\nin a report or support request.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     SUPPORT\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-support\">\n\n\n            <div class=\"kb-support-copy\">\n\n                <div class=\"kb-label\">\n                    Help Center\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Start by identifying\n                    <em>what isn't working.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    A detailed description of the behavior you encountered,\nthe action you took, and the message that appeared\nwill help resolve the issue more quickly.\n                <\/p>\n\n                <a\n                    class=\"kb-inline-link\"\n                    href=\"https:\/\/kharonbridge.com\/en\/support\/le-carnet-help-center\/\"\n                >\n                    Back to the Help Center \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-support-action\">\n\n                <span>\n                    Le Carnet Support\n                <\/span>\n\n                <h3>\n                    The problem\n                    <em>still persists?<\/em>\n                <\/h3>\n\n                <p>\n                    Contact KharonBridge support and provide details about\nthe issue you're experiencing, your device,\nyour system version, and the message displayed.\n                <\/p>\n\n                <a\n                    class=\"kb-button\"\n                    href=\"https:\/\/kharonbridge.com\/en\/support\/centre-daide-le-carnet\/contacter-le-support\/\"\n                >\n                    Contact support\n                <\/a>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Troubleshoot common issues with Le Carnet: login, entries, notifications, capsules, loading, purchases, and unavailable features.<\/p>","protected":false},"author":1,"featured_media":2932,"parent":2902,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2926","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/comments?post=2926"}],"version-history":[{"count":4,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2926\/revisions"}],"predecessor-version":[{"id":2965,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2926\/revisions\/2965"}],"up":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2902"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media\/2932"}],"wp:attachment":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media?parent=2926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}