{"id":2805,"date":"2026-08-31T08:19:10","date_gmt":"2026-08-31T08:19:10","guid":{"rendered":"https:\/\/kharonbridge.com\/?page_id=2805"},"modified":"2026-08-31T09:46:43","modified_gmt":"2026-08-31T09:46:43","slug":"contacter-le-support","status":"publish","type":"page","link":"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2805\" class=\"elementor elementor-2805\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2635d0a e-con-full e-flex e-con e-parent\" data-id=\"2635d0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6279247 elementor-widget elementor-widget-html\" data-id=\"6279247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"kb-mnemosyne-support-contact-v1\">\n\n<style>\n#kb-mnemosyne-support-contact-v1 {\n    --kb-navy: #1b2732;\n    --kb-navy-light: #2c3e50;\n    --kb-gold: #d4af37;\n    --kb-gold-dark: #b8960c;\n    --kb-text: #111827;\n    --kb-muted: #5d6d7e;\n    --kb-border: rgba(17, 24, 39, 0.10);\n    --kb-soft: #f8f8f6;\n    --kb-white: #ffffff;\n    --kb-success: #587363;\n\n    width: 100%;\n    color: var(--kb-text) !important;\n    font-family: Inter, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n}\n\n#kb-mnemosyne-support-contact-v1 * {\n    box-sizing: border-box;\n}\n\n#kb-mnemosyne-support-contact-v1 a {\n    color: inherit;\n    text-decoration: none;\n}\n\n#kb-mnemosyne-support-contact-v1 h1,\n#kb-mnemosyne-support-contact-v1 h2,\n#kb-mnemosyne-support-contact-v1 h3,\n#kb-mnemosyne-support-contact-v1 p,\n#kb-mnemosyne-support-contact-v1 span,\n#kb-mnemosyne-support-contact-v1 strong {\n    text-transform: none !important;\n}\n\n#kb-mnemosyne-support-contact-v1 h2,\n#kb-mnemosyne-support-contact-v1 h3 {\n    color: var(--kb-text) !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-container {\n    width: min(1100px, calc(100% - 40px));\n    margin: 0 auto;\n}\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-hero {\n    position: relative;\n    overflow: hidden;\n    padding: 78px 0 72px;\n\n    background:\n        radial-gradient(\n            circle at 88% 12%,\n            rgba(212,175,55,.16),\n            transparent 30%\n        ),\n        linear-gradient(\n            135deg,\n            var(--kb-navy-light) 0%,\n            var(--kb-navy) 68%,\n            #111827 100%\n        );\n\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    gap: 8px;\n\n    margin-bottom: 30px;\n\n    color: rgba(255,255,255,.50) !important;\n    font-size: 12px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb a {\n    color: rgba(255,255,255,.66) !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb a:hover {\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb-separator {\n    color: rgba(255,255,255,.28) !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-eyebrow {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    margin-bottom: 20px;\n\n    color: #e3c979 !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .20em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(227,201,121,.65);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-hero h1 {\n    max-width: 820px;\n    margin: 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(52px, 7vw, 78px);\n    line-height: .98;\n    font-weight: 500;\n    letter-spacing: -.025em;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-hero h1 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-hero-intro {\n    max-width: 735px;\n    margin: 26px 0 0;\n\n    color: rgba(255,255,255,.70) !important;\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n\/* =========================================================\n   COMMON\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-section {\n    padding: 78px 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-section-soft {\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-label {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .18em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-label::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(184,150,12,.52);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-title {\n    max-width: 815px;\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 54px);\n    line-height: 1.04;\n    font-weight: 500;\n    letter-spacing: -.015em;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-title em {\n    color: var(--kb-gold-dark) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-copy {\n    max-width: 745px;\n    margin: 18px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 15px;\n    line-height: 1.8;\n}\n\n\/* =========================================================\n   BEFORE CONTACTING SUPPORT\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-check-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 55px;\n    align-items: center;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-card {\n    padding: 32px;\n\n    background: var(--kb-navy);\n    border-radius: 22px;\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-card-label {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .15em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row {\n    display: grid;\n    grid-template-columns: 35px 1fr;\n    gap: 15px;\n\n    padding: 18px 0;\n    border-bottom: 1px solid rgba(255,255,255,.09);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 30px;\n    height: 30px;\n\n    border: 1px solid rgba(212,175,55,.44);\n    border-radius: 50%;\n\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row strong {\n    display: block;\n\n    color: #ffffff !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row span {\n    display: block;\n    margin-top: 4px;\n\n    color: rgba(255,255,255,.55) !important;\n    font-size: 13px;\n    line-height: 1.55;\n}\n\n\/* =========================================================\n   QUICK TROUBLESHOOTING\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-list {\n    max-width: 930px;\n    margin-top: 42px;\n\n    overflow: hidden;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row {\n    display: grid;\n    grid-template-columns: .95fr 1.35fr;\n    gap: 30px;\n\n    padding: 25px 28px;\n\n    background: #ffffff;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row strong {\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row p {\n    margin: 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n\/* =========================================================\n   SUPPORT INFORMATION\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-info-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 17px;\n\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-card {\n    padding: 29px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-kicker {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-card h3 {\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 28px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-card p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\/* =========================================================\n   MESSAGE EXAMPLE\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-message-grid {\n    display: grid;\n    grid-template-columns: .92fr 1.08fr;\n    gap: 50px;\n    align-items: center;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-card {\n    padding: 30px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-title {\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 29px;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line {\n    padding: 16px 0;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line span {\n    display: block;\n\n    color: #8a929a !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .07em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line p {\n    margin: 6px 0 0;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   PRIVACY\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 50px;\n    align-items: center;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-box {\n    padding: 31px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.20);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-box strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 27px;\n    line-height: 1.15;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-box p {\n    margin: 12px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.75;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-rule {\n    display: grid;\n    grid-template-columns: 32px 1fr;\n    gap: 13px;\n\n    margin-top: 20px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 28px;\n    height: 28px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.12);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-rule span {\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   CONTACT CTA\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-box {\n    display: grid;\n    grid-template-columns: 1.12fr .88fr;\n\n    overflow: hidden;\n    border-radius: 24px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-copy {\n    padding: 46px;\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action {\n    padding: 46px;\n\n    background: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action span {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action h3 {\n    margin: 17px 0 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 37px;\n    line-height: 1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action h3 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action p {\n    margin: 16px 0 0;\n\n    color: rgba(255,255,255,.62) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    min-height: 47px;\n    margin-top: 24px;\n    padding: 0 23px;\n\n    border-radius: 999px;\n    background: #ffffff;\n\n    color: var(--kb-navy) !important;\n    font-size: 14px;\n    font-weight: 650;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-button:hover {\n    transform: translateY(-1px);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-support-email {\n    margin-top: 14px;\n\n    color: rgba(255,255,255,.47) !important;\n    font-size: 12px;\n}\n\n\/* =========================================================\n   RELATED\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-related {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n\n    margin-top: 38px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card {\n    padding: 25px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n\n    transition:\n        transform .18s ease,\n        border-color .18s ease;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card:hover {\n    transform: translateY(-2px);\n    border-color: rgba(184,150,12,.40);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card h3 {\n    margin: 15px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 25px;\n    line-height: 1.1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card p {\n    margin: 9px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-inline-link {\n    display: inline-flex;\n    margin-top: 23px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n\/* =========================================================\n   ACCESSIBILITY\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 a:focus-visible {\n    outline: 3px solid rgba(212,175,55,.28);\n    outline-offset: 4px;\n}\n\n\/* =========================================================\n   RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 900px) {\n\n    #kb-mnemosyne-support-contact-v1 .kb-check-grid,\n    #kb-mnemosyne-support-contact-v1 .kb-message-grid,\n    #kb-mnemosyne-support-contact-v1 .kb-privacy-grid {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-related {\n        grid-template-columns: 1fr 1fr;\n    }\n}\n\n@media (max-width: 700px) {\n\n    #kb-mnemosyne-support-contact-v1 .kb-container {\n        width: min(100% - 28px, 1100px);\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-hero {\n        padding: 58px 0;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-section {\n        padding: 60px 0;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-info-grid,\n    #kb-mnemosyne-support-contact-v1 .kb-related,\n    #kb-mnemosyne-support-contact-v1 .kb-contact-box {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-trouble-row {\n        grid-template-columns: 1fr;\n        gap: 8px;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-contact-copy,\n    #kb-mnemosyne-support-contact-v1 .kb-contact-action {\n        padding: 30px 24px;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-check-card,\n    #kb-mnemosyne-support-contact-v1 .kb-message-card,\n    #kb-mnemosyne-support-contact-v1 .kb-privacy-box {\n        padding: 25px;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     HERO\n     ====================================================== -->\n\n<section class=\"kb-hero\">\n\n    <div class=\"kb-container\">\n\n        <nav class=\"kb-breadcrumb\" aria-label=\"Breadcrumb Trail\">\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/\">\n                KharonBridge\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/\">\n                Support\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\">\n                Mn\u00e9mosyne Help Center\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <span>Contact support<\/span>\n\n        <\/nav>\n\n\n        <div class=\"kb-eyebrow\">\n            Support \u00b7 Mnemosyne\n        <\/div>\n\n\n        <h1>\n            Contact support\n            <em>Mnemosyne.<\/em>\n        <\/h1>\n\n\n        <p class=\"kb-hero-intro\">\n            If a problem persists after you've checked the main\ntroubleshooting steps, you can contact KharonBridge support.\nA few simple details will help us understand\nwhat you're experiencing more quickly.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     BEFORE CONTACT\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-check-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Before Contacting Us\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Three checks\n                    <em>may be enough.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Mn\u00e9mosyne has several entry points that allow users\n to quickly investigate unexpected behavior before\n requesting assistance.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Start by using the global search and the inspector when\nthe problem involves an element or its context. Then check\nthe Settings if the problem involves the display,\na module, or the application's configuration.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-check-card\">\n\n                <span class=\"kb-check-card-label\">\n                    Quick Check\n                <\/span>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        1\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Global Search\n                        <\/strong>\n\n                        <span>\n                            Check to make sure the item you're looking for isn't simply\nlinked to another client, another project, or\nanother context.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        2\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Inspector\n                        <\/strong>\n\n                        <span>\n                            View the metadata, relationships, and\ncontext of the selected item.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        3\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Settings\n                        <\/strong>\n\n                        <span>\n                            In particular, check the language, modules, and\nsettings that may affect the behavior\nof the interface.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        4\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Restart\n                        <\/strong>\n\n                        <span>\n                            If the screen appears to be malfunctioning, close and then reopen\n the app before continuing with the troubleshooting.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     QUICK TROUBLESHOOTING\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Quick Troubleshooting\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            The Problems\n            <em>the most common ones.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Before contacting support, check to see if your situation matches\none of these scenarios.\n        <\/p>\n\n\n        <div class=\"kb-trouble-list\">\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    I can't find an item\n                <\/strong>\n\n                <p>\n                    Type a keyword into the global search, then open the\nresult to check its context.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    I can't import a document\n                <\/strong>\n\n                <p>\n                    Verify that a customer record exists and that a\ndocument category is available.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    A mission does not appear\n                <\/strong>\n\n                <p>\n                    First, select the correct client folder, then view\n the corresponding view or inspector.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    The financial module is missing\n                <\/strong>\n\n                <p>\n                    Check in Settings to make sure the financial module is enabled\nif you want to use it.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    The screen doesn't seem to make sense\n                <\/strong>\n\n                <p>\n                    Close and then reopen Mnemosyne, and check the\nlanguage and display settings.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <a\n            class=\"kb-inline-link\"\n            href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/troubleshooting\/\"\n        >\n            View the troubleshooting guide \u2192\n        <\/a>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     WHAT TO SEND\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Prepare Your Application\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Just give us\n            <em>the relevant context.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            A specific request makes it easier to identify the problem. It is\nnot necessary to write a long message: a few\nfacts are usually enough.\n        <\/p>\n\n\n        <div class=\"kb-info-grid\">\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    01 \u00b7 The Problem\n                <\/span>\n\n                <h3>\n                    Describe what is happening\n                <\/h3>\n\n                <p>\n                    Just describe what you were trying to do and the\nbehavior you observed.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    02 \u00b7 The Course\n                <\/span>\n\n                <h3>\n                    Explain how to reproduce it\n                <\/h3>\n\n                <p>\n                    Please describe the main steps you followed before the\nproblem occurred so that we can reproduce it.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    03 \u00b7 Your Environment\n                <\/span>\n\n                <h3>\n                    Please specify your versions\n                <\/h3>\n\n                <p>\n                    If possible, please include the version of Mn\u00e9mosyne you are using and the\nversion of macOS installed on your Mac.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    04 \u00b7 Such a Useful Capture\n                <\/span>\n\n                <h3>\n                    Demonstrate the behavior\n                <\/h3>\n\n                <p>\n                    A screenshot can be helpful when it allows you to\nimmediately understand the display or message you're seeing.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     MESSAGE EXAMPLE\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-message-grid\">\n\n\n            <div class=\"kb-message-card\">\n\n                <div class=\"kb-message-title\">\n                    Example of a clear request\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        Topic\n                    <\/span>\n\n                    <p>\n                        Document cannot be imported into a client file\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        What I Do\n                    <\/span>\n\n                    <p>\n                        I open the customer record, then select\n\u00abImport a document.\u00bb.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        What's Going On\n                    <\/span>\n\n                    <p>\n                        The file is selected, but the import isn't completing.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        Environment\n                    <\/span>\n\n                    <p>\n                        Mn\u00e9mosyne version + macOS version.\n                    <\/p>\n\n                <\/div>\n\n\n            <\/div>\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    An Effective Request\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Describe the problem,\n                    <em>Don't rebuild the entire file.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Above all, the support team needs to understand the behavior\nit has encountered and be able to reproduce it.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Describe what you were doing, what you expected, and what\nactually happened. Then add any\nrelevant technical information.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    If the issue involves a client, an assignment, or a\ndocument, describe the type of item in question without sharing\nmore work-related information than is necessary.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PRIVACY\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-privacy-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Privacy\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Please forward only\n                    <em>what is necessary.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Mn\u00e9mosyne is designed to use working data stored\nlocally on your Mac. A support request should not\nbecome a copy of your work folder.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    When you attach a screenshot or describe a problem,\nmake sure that no unnecessary confidential information\nappears in your message.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-privacy-box\">\n\n                <strong>\n                    Stay in control of your information.\n                <\/strong>\n\n                <p>\n                    When analyzing an interface or operational issue,\nit is generally more helpful to understand the technical circumstances\nthan the detailed contents of your file.\n                <\/p>\n\n\n                <div class=\"kb-privacy-rule\">\n\n                    <div class=\"kb-privacy-icon\">\n                        \u2713\n                    <\/div>\n\n                    <span>\n                        Hide confidential customer information in\nscreenshots whenever possible.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"kb-privacy-rule\">\n\n                    <div class=\"kb-privacy-icon\">\n                        \u2713\n                    <\/div>\n\n                    <span>\n                        Do not submit a complete business document\nif a simple description of the problem is sufficient.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"kb-privacy-rule\">\n\n                    <div class=\"kb-privacy-icon\">\n                        \u2713\n                    <\/div>\n\n                    <span>\n                        Describe the technical context without providing\n more details than necessary.\n                    <\/span>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CONTACT\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-contact-box\">\n\n\n            <div class=\"kb-contact-copy\">\n\n                <div class=\"kb-label\">\n                    KharonBridge Support\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    The problem\n                    <em>still persists?<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    If the previous troubleshooting steps do not\nresolve the issue, contact support and simply describe\nthe behavior you are experiencing.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Be sure to specify your version of Mn\u00e9mosyne, your version\nof macOS, and the steps to reproduce the problem\nwhen this information is relevant.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-contact-action\">\n\n                <span>\n                    Mn\u00e9mosyne Support\n                <\/span>\n\n                <h3>\n                    Write to\n                    <em>support.<\/em>\n                <\/h3>\n\n                <p>\n                    Prepare a description of the problem and any\nrelevant technical information before opening your email.\n                <\/p>\n\n                <!--\n                    IMPORTANT :\n                    confirmer cette adresse avant publication.\n                -->\n                <a\n                    class=\"kb-button\"\n                    href=\"mailto:support@kharonbridge.com?subject=Support%20Mn%C3%A9mosyne\"\n                >\n                    Contact support\n                <\/a>\n\n                <div class=\"kb-support-email\">\n                    support@kharonbridge.com\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     RELATED GUIDES\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Before Contacting Us\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            These guides can\n            <em>I've already helped you.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-related\">\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/troubleshooting\/\"\n            >\n\n                <span>\n                    Troubleshooting\n                <\/span>\n\n                <h3>\n                    Solve a problem\n                <\/h3>\n\n                <p>\n                    Check for common issues and the recommended\n first steps.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/seeking-inspector\/\"\n            >\n\n                <span>\n                    Verification\n                <\/span>\n\n                <h3>\n                    Research &amp; Inspector\n                <\/h3>\n\n                <p>\n                    Find an item and verify its information,\nits relationships, and its context.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/settings\/\"\n            >\n\n                <span>\n                    Configuration\n                <\/span>\n\n                <h3>\n                    Settings\n                <\/h3>\n\n                <p>\n                    Check the language, modules, and main\nsettings for Mn\u00e9mosyne.\n                <\/p>\n\n            <\/a>\n\n\n        <\/div>\n\n\n        <a\n            class=\"kb-inline-link\"\n            href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\"\n        >\n            Back to the Help Center \u2192\n        <\/a>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Contact Mn\u00e9mosyne Support for assistance if you encounter any issues with the macOS app, after checking the troubleshooting steps.<\/p>","protected":false},"author":1,"featured_media":2683,"parent":2769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2805","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/comments?post=2805"}],"version-history":[{"count":4,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2805\/revisions"}],"predecessor-version":[{"id":2830,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2805\/revisions\/2830"}],"up":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2769"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media\/2683"}],"wp:attachment":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media?parent=2805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}