{"id":2805,"date":"2026-08-31T08:19:10","date_gmt":"2026-08-31T08:19:10","guid":{"rendered":"https:\/\/kharonbridge.com\/?page_id=2805"},"modified":"2026-08-31T09:46:43","modified_gmt":"2026-08-31T09:46:43","slug":"contacter-le-support","status":"publish","type":"page","link":"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/contact-support\/","title":{"rendered":"Contact support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2805\" class=\"elementor elementor-2805\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2635d0a e-con-full e-flex e-con e-parent\" data-id=\"2635d0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6279247 elementor-widget elementor-widget-html\" data-id=\"6279247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"kb-mnemosyne-support-contact-v1\">\n\n<style>\n#kb-mnemosyne-support-contact-v1 {\n    --kb-navy: #1b2732;\n    --kb-navy-light: #2c3e50;\n    --kb-gold: #d4af37;\n    --kb-gold-dark: #b8960c;\n    --kb-text: #111827;\n    --kb-muted: #5d6d7e;\n    --kb-border: rgba(17, 24, 39, 0.10);\n    --kb-soft: #f8f8f6;\n    --kb-white: #ffffff;\n    --kb-success: #587363;\n\n    width: 100%;\n    color: var(--kb-text) !important;\n    font-family: Inter, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n}\n\n#kb-mnemosyne-support-contact-v1 * {\n    box-sizing: border-box;\n}\n\n#kb-mnemosyne-support-contact-v1 a {\n    color: inherit;\n    text-decoration: none;\n}\n\n#kb-mnemosyne-support-contact-v1 h1,\n#kb-mnemosyne-support-contact-v1 h2,\n#kb-mnemosyne-support-contact-v1 h3,\n#kb-mnemosyne-support-contact-v1 p,\n#kb-mnemosyne-support-contact-v1 span,\n#kb-mnemosyne-support-contact-v1 strong {\n    text-transform: none !important;\n}\n\n#kb-mnemosyne-support-contact-v1 h2,\n#kb-mnemosyne-support-contact-v1 h3 {\n    color: var(--kb-text) !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-container {\n    width: min(1100px, calc(100% - 40px));\n    margin: 0 auto;\n}\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-hero {\n    position: relative;\n    overflow: hidden;\n    padding: 78px 0 72px;\n\n    background:\n        radial-gradient(\n            circle at 88% 12%,\n            rgba(212,175,55,.16),\n            transparent 30%\n        ),\n        linear-gradient(\n            135deg,\n            var(--kb-navy-light) 0%,\n            var(--kb-navy) 68%,\n            #111827 100%\n        );\n\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    gap: 8px;\n\n    margin-bottom: 30px;\n\n    color: rgba(255,255,255,.50) !important;\n    font-size: 12px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb a {\n    color: rgba(255,255,255,.66) !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb a:hover {\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-breadcrumb-separator {\n    color: rgba(255,255,255,.28) !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-eyebrow {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    margin-bottom: 20px;\n\n    color: #e3c979 !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .20em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(227,201,121,.65);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-hero h1 {\n    max-width: 820px;\n    margin: 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(52px, 7vw, 78px);\n    line-height: .98;\n    font-weight: 500;\n    letter-spacing: -.025em;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-hero h1 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-hero-intro {\n    max-width: 735px;\n    margin: 26px 0 0;\n\n    color: rgba(255,255,255,.70) !important;\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n\/* =========================================================\n   COMMON\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-section {\n    padding: 78px 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-section-soft {\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-label {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .18em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-label::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(184,150,12,.52);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-title {\n    max-width: 815px;\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 54px);\n    line-height: 1.04;\n    font-weight: 500;\n    letter-spacing: -.015em;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-title em {\n    color: var(--kb-gold-dark) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-copy {\n    max-width: 745px;\n    margin: 18px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 15px;\n    line-height: 1.8;\n}\n\n\/* =========================================================\n   BEFORE CONTACTING SUPPORT\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-check-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 55px;\n    align-items: center;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-card {\n    padding: 32px;\n\n    background: var(--kb-navy);\n    border-radius: 22px;\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-card-label {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .15em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row {\n    display: grid;\n    grid-template-columns: 35px 1fr;\n    gap: 15px;\n\n    padding: 18px 0;\n    border-bottom: 1px solid rgba(255,255,255,.09);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 30px;\n    height: 30px;\n\n    border: 1px solid rgba(212,175,55,.44);\n    border-radius: 50%;\n\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row strong {\n    display: block;\n\n    color: #ffffff !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-check-row span {\n    display: block;\n    margin-top: 4px;\n\n    color: rgba(255,255,255,.55) !important;\n    font-size: 13px;\n    line-height: 1.55;\n}\n\n\/* =========================================================\n   QUICK TROUBLESHOOTING\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-list {\n    max-width: 930px;\n    margin-top: 42px;\n\n    overflow: hidden;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row {\n    display: grid;\n    grid-template-columns: .95fr 1.35fr;\n    gap: 30px;\n\n    padding: 25px 28px;\n\n    background: #ffffff;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row strong {\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-trouble-row p {\n    margin: 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.65;\n}\n\n\/* =========================================================\n   SUPPORT INFORMATION\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-info-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 17px;\n\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-card {\n    padding: 29px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-kicker {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-card h3 {\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 28px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-info-card p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\/* =========================================================\n   MESSAGE EXAMPLE\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-message-grid {\n    display: grid;\n    grid-template-columns: .92fr 1.08fr;\n    gap: 50px;\n    align-items: center;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-card {\n    padding: 30px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-title {\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 29px;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line {\n    padding: 16px 0;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line span {\n    display: block;\n\n    color: #8a929a !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .07em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-message-line p {\n    margin: 6px 0 0;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   PRIVACY\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 50px;\n    align-items: center;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-box {\n    padding: 31px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.20);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-box strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 27px;\n    line-height: 1.15;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-box p {\n    margin: 12px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.75;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-rule {\n    display: grid;\n    grid-template-columns: 32px 1fr;\n    gap: 13px;\n\n    margin-top: 20px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 28px;\n    height: 28px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.12);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-privacy-rule span {\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   CONTACT CTA\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-box {\n    display: grid;\n    grid-template-columns: 1.12fr .88fr;\n\n    overflow: hidden;\n    border-radius: 24px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-copy {\n    padding: 46px;\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action {\n    padding: 46px;\n\n    background: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action span {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action h3 {\n    margin: 17px 0 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 37px;\n    line-height: 1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action h3 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-contact-action p {\n    margin: 16px 0 0;\n\n    color: rgba(255,255,255,.62) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    min-height: 47px;\n    margin-top: 24px;\n    padding: 0 23px;\n\n    border-radius: 999px;\n    background: #ffffff;\n\n    color: var(--kb-navy) !important;\n    font-size: 14px;\n    font-weight: 650;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-button:hover {\n    transform: translateY(-1px);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-support-email {\n    margin-top: 14px;\n\n    color: rgba(255,255,255,.47) !important;\n    font-size: 12px;\n}\n\n\/* =========================================================\n   RELATED\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 .kb-related {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n\n    margin-top: 38px;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card {\n    padding: 25px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n\n    transition:\n        transform .18s ease,\n        border-color .18s ease;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card:hover {\n    transform: translateY(-2px);\n    border-color: rgba(184,150,12,.40);\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card h3 {\n    margin: 15px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 25px;\n    line-height: 1.1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-related-card p {\n    margin: 9px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n#kb-mnemosyne-support-contact-v1 .kb-inline-link {\n    display: inline-flex;\n    margin-top: 23px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n\/* =========================================================\n   ACCESSIBILITY\n   ========================================================= *\/\n\n#kb-mnemosyne-support-contact-v1 a:focus-visible {\n    outline: 3px solid rgba(212,175,55,.28);\n    outline-offset: 4px;\n}\n\n\/* =========================================================\n   RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 900px) {\n\n    #kb-mnemosyne-support-contact-v1 .kb-check-grid,\n    #kb-mnemosyne-support-contact-v1 .kb-message-grid,\n    #kb-mnemosyne-support-contact-v1 .kb-privacy-grid {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-related {\n        grid-template-columns: 1fr 1fr;\n    }\n}\n\n@media (max-width: 700px) {\n\n    #kb-mnemosyne-support-contact-v1 .kb-container {\n        width: min(100% - 28px, 1100px);\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-hero {\n        padding: 58px 0;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-section {\n        padding: 60px 0;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-info-grid,\n    #kb-mnemosyne-support-contact-v1 .kb-related,\n    #kb-mnemosyne-support-contact-v1 .kb-contact-box {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-trouble-row {\n        grid-template-columns: 1fr;\n        gap: 8px;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-contact-copy,\n    #kb-mnemosyne-support-contact-v1 .kb-contact-action {\n        padding: 30px 24px;\n    }\n\n    #kb-mnemosyne-support-contact-v1 .kb-check-card,\n    #kb-mnemosyne-support-contact-v1 .kb-message-card,\n    #kb-mnemosyne-support-contact-v1 .kb-privacy-box {\n        padding: 25px;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     HERO\n     ====================================================== -->\n\n<section class=\"kb-hero\">\n\n    <div class=\"kb-container\">\n\n        <nav class=\"kb-breadcrumb\" aria-label=\"Fil d\u2019Ariane\">\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/\">\n                KharonBridge\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/\">\n                Support\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\">\n                Centre d\u2019aide Mn\u00e9mosyne\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <span>Contact support<\/span>\n\n        <\/nav>\n\n\n        <div class=\"kb-eyebrow\">\n            Support \u00b7 Mn\u00e9mosyne\n        <\/div>\n\n\n        <h1>\n            Contact support\n            <em>Mnemosyne.<\/em>\n        <\/h1>\n\n\n        <p class=\"kb-hero-intro\">\n            Si un probl\u00e8me persiste apr\u00e8s avoir v\u00e9rifi\u00e9 les principaux points\n            de d\u00e9pannage, vous pouvez contacter le support KharonBridge.\n            Quelques informations simples nous aideront \u00e0 comprendre plus\n            rapidement ce que vous rencontrez.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     BEFORE CONTACT\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-check-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Avant de nous \u00e9crire\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Trois v\u00e9rifications\n                    <em>peuvent suffire.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Mn\u00e9mosyne dispose de plusieurs points d\u2019entr\u00e9e permettant\n                    de v\u00e9rifier rapidement un comportement inattendu avant de\n                    solliciter l\u2019assistance.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Commencez par la recherche globale et l\u2019inspecteur lorsque\n                    le probl\u00e8me concerne un \u00e9l\u00e9ment ou son contexte. Consultez\n                    ensuite les R\u00e9glages si le probl\u00e8me concerne l\u2019affichage,\n                    un module ou la configuration de l\u2019application.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-check-card\">\n\n                <span class=\"kb-check-card-label\">\n                    V\u00e9rification rapide\n                <\/span>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        1\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Recherche globale\n                        <\/strong>\n\n                        <span>\n                            V\u00e9rifiez que l\u2019\u00e9l\u00e9ment recherch\u00e9 n\u2019est pas simplement\n                            rattach\u00e9 \u00e0 un autre client, une autre mission ou\n                            un autre contexte.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        2\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Inspecteur\n                        <\/strong>\n\n                        <span>\n                            Contr\u00f4lez les m\u00e9tadonn\u00e9es, les relations et le\n                            contexte de l\u2019\u00e9l\u00e9ment s\u00e9lectionn\u00e9.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        3\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Settings\n                        <\/strong>\n\n                        <span>\n                            V\u00e9rifiez notamment la langue, les modules et les\n                            param\u00e8tres qui peuvent modifier le comportement\n                            de l\u2019interface.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-check-row\">\n\n                    <div class=\"kb-check-number\">\n                        4\n                    <\/div>\n\n                    <div>\n                        <strong>\n                            Red\u00e9marrage\n                        <\/strong>\n\n                        <span>\n                            Si l\u2019\u00e9cran semble incoh\u00e9rent, fermez puis rouvrez\n                            l\u2019application avant de poursuivre le diagnostic.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     QUICK TROUBLESHOOTING\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            D\u00e9pannage rapide\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Les probl\u00e8mes\n            <em>les plus courants.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Avant de contacter le support, v\u00e9rifiez si votre situation correspond\n            \u00e0 l\u2019un de ces cas.\n        <\/p>\n\n\n        <div class=\"kb-trouble-list\">\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    Je ne retrouve pas un \u00e9l\u00e9ment\n                <\/strong>\n\n                <p>\n                    Tapez un mot-cl\u00e9 dans la recherche globale puis ouvrez le\n                    r\u00e9sultat pour v\u00e9rifier son contexte.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    Je ne peux pas importer un document\n                <\/strong>\n\n                <p>\n                    V\u00e9rifiez qu\u2019une fiche client existe et qu\u2019une cat\u00e9gorie de\n                    document est disponible.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    Une mission n\u2019appara\u00eet pas\n                <\/strong>\n\n                <p>\n                    S\u00e9lectionnez d\u2019abord le bon dossier client puis consultez\n                    la vue correspondante ou l\u2019inspecteur.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    Le module financier est absent\n                <\/strong>\n\n                <p>\n                    V\u00e9rifiez dans R\u00e9glages que le module financier est activ\u00e9\n                    si vous souhaitez l\u2019utiliser.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-trouble-row\">\n\n                <strong>\n                    L\u2019\u00e9cran ne semble pas coh\u00e9rent\n                <\/strong>\n\n                <p>\n                    Fermez puis rouvrez Mn\u00e9mosyne et v\u00e9rifiez les r\u00e9glages de\n                    langue et d\u2019affichage.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <a\n            class=\"kb-inline-link\"\n            href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/troubleshooting\/\"\n        >\n            Consulter le guide de d\u00e9pannage \u2192\n        <\/a>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     WHAT TO SEND\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Pr\u00e9parer votre demande\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Donnez-nous juste\n            <em>le contexte utile.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Une demande pr\u00e9cise facilite l\u2019identification du probl\u00e8me. Il n\u2019est\n            pas n\u00e9cessaire de r\u00e9diger un long message : quelques informations\n            factuelles suffisent g\u00e9n\u00e9ralement.\n        <\/p>\n\n\n        <div class=\"kb-info-grid\">\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    01 \u00b7 Le probl\u00e8me\n                <\/span>\n\n                <h3>\n                    D\u00e9crivez ce qui se passe\n                <\/h3>\n\n                <p>\n                    Indiquez simplement ce que vous essayiez de faire et le\n                    comportement que vous avez observ\u00e9.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    02 \u00b7 Le parcours\n                <\/span>\n\n                <h3>\n                    Expliquez comment le reproduire\n                <\/h3>\n\n                <p>\n                    Pr\u00e9cisez les principales \u00e9tapes suivies avant l\u2019apparition\n                    du probl\u00e8me afin de permettre sa reproduction.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    03 \u00b7 Votre environnement\n                <\/span>\n\n                <h3>\n                    Indiquez vos versions\n                <\/h3>\n\n                <p>\n                    Ajoutez si possible la version de Mn\u00e9mosyne utilis\u00e9e et la\n                    version de macOS install\u00e9e sur votre Mac.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-info-card\">\n\n                <span class=\"kb-info-kicker\">\n                    04 \u00b7 Une capture si utile\n                <\/span>\n\n                <h3>\n                    Montrez le comportement\n                <\/h3>\n\n                <p>\n                    Une capture d\u2019\u00e9cran peut \u00eatre utile lorsqu\u2019elle permet de\n                    comprendre imm\u00e9diatement l\u2019affichage ou le message rencontr\u00e9.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     MESSAGE EXAMPLE\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-message-grid\">\n\n\n            <div class=\"kb-message-card\">\n\n                <div class=\"kb-message-title\">\n                    Exemple de demande claire\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        Sujet\n                    <\/span>\n\n                    <p>\n                        Document impossible \u00e0 importer dans un dossier client\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        Ce que je fais\n                    <\/span>\n\n                    <p>\n                        J\u2019ouvre la fiche client, puis je s\u00e9lectionne\n                        \u00ab Importer un document \u00bb.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        Ce qui se passe\n                    <\/span>\n\n                    <p>\n                        Le fichier est s\u00e9lectionn\u00e9 mais l\u2019import ne se termine pas.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"kb-message-line\">\n\n                    <span>\n                        Environnement\n                    <\/span>\n\n                    <p>\n                        Version de Mn\u00e9mosyne + version de macOS.\n                    <\/p>\n\n                <\/div>\n\n\n            <\/div>\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Une demande efficace\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    D\u00e9crire le probl\u00e8me,\n                    <em>pas reconstruire tout le dossier.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Le support a surtout besoin de comprendre le comportement\n                    rencontr\u00e9 et de pouvoir le reproduire.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Indiquez ce que vous faisiez, ce que vous attendiez et ce\n                    qui s\u2019est r\u00e9ellement produit. Ajoutez ensuite les\n                    informations techniques utiles.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Si le probl\u00e8me concerne un client, une mission ou un\n                    document, d\u00e9crivez le type d\u2019\u00e9l\u00e9ment concern\u00e9 sans transmettre\n                    davantage de contenu professionnel que n\u00e9cessaire.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PRIVACY\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-privacy-grid\">\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Privacy\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Ne transmettez que\n                    <em>ce qui est n\u00e9cessaire.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Mn\u00e9mosyne est con\u00e7ue autour de donn\u00e9es de travail conserv\u00e9es\n                    localement sur votre Mac. Une demande de support ne doit pas\n                    devenir une copie de votre dossier professionnel.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Lorsque vous joignez une capture ou d\u00e9crivez un probl\u00e8me,\n                    v\u00e9rifiez qu\u2019aucune information confidentielle inutile\n                    n\u2019appara\u00eet dans votre message.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-privacy-box\">\n\n                <strong>\n                    Gardez le contr\u00f4le de vos informations.\n                <\/strong>\n\n                <p>\n                    Pour analyser un probl\u00e8me d\u2019interface ou de fonctionnement,\n                    il est g\u00e9n\u00e9ralement plus utile de conna\u00eetre les circonstances\n                    techniques que le contenu d\u00e9taill\u00e9 de votre dossier.\n                <\/p>\n\n\n                <div class=\"kb-privacy-rule\">\n\n                    <div class=\"kb-privacy-icon\">\n                        \u2713\n                    <\/div>\n\n                    <span>\n                        Masquez les informations client confidentielles dans\n                        les captures lorsque cela est possible.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"kb-privacy-rule\">\n\n                    <div class=\"kb-privacy-icon\">\n                        \u2713\n                    <\/div>\n\n                    <span>\n                        Ne transmettez pas un document professionnel complet\n                        si une simple description du probl\u00e8me suffit.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"kb-privacy-rule\">\n\n                    <div class=\"kb-privacy-icon\">\n                        \u2713\n                    <\/div>\n\n                    <span>\n                        D\u00e9crivez le contexte technique sans exposer davantage\n                        de donn\u00e9es que n\u00e9cessaire.\n                    <\/span>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CONTACT\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-contact-box\">\n\n\n            <div class=\"kb-contact-copy\">\n\n                <div class=\"kb-label\">\n                    Support KharonBridge\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    The problem\n                    <em>persiste ?<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Si les v\u00e9rifications pr\u00e9c\u00e9dentes ne permettent pas de\n                    r\u00e9soudre le probl\u00e8me, contactez le support en d\u00e9crivant\n                    simplement le comportement rencontr\u00e9.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Pensez \u00e0 pr\u00e9ciser votre version de Mn\u00e9mosyne, votre version\n                    de macOS et les \u00e9tapes permettant de reproduire le probl\u00e8me\n                    lorsque ces informations sont pertinentes.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-contact-action\">\n\n                <span>\n                    Assistance Mn\u00e9mosyne\n                <\/span>\n\n                <h3>\n                    \u00c9crire au\n                    <em>support.<\/em>\n                <\/h3>\n\n                <p>\n                    Pr\u00e9parez votre description du probl\u00e8me et les informations\n                    techniques utiles avant d\u2019ouvrir votre messagerie.\n                <\/p>\n\n                <!--\n                    IMPORTANT :\n                    confirmer cette adresse avant publication.\n                -->\n                <a\n                    class=\"kb-button\"\n                    href=\"mailto:support@kharonbridge.com?subject=Support%20Mn%C3%A9mosyne\"\n                >\n                    Contact support\n                <\/a>\n\n                <div class=\"kb-support-email\">\n                    support@kharonbridge.com\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     RELATED GUIDES\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Avant de nous \u00e9crire\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Ces guides peuvent\n            <em>d\u00e9j\u00e0 vous aider.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-related\">\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/troubleshooting\/\"\n            >\n\n                <span>\n                    Troubleshooting\n                <\/span>\n\n                <h3>\n                    R\u00e9soudre un probl\u00e8me\n                <\/h3>\n\n                <p>\n                    V\u00e9rifier les probl\u00e8mes courants et les premi\u00e8res actions\n                    recommand\u00e9es.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/seeking-inspector\/\"\n            >\n\n                <span>\n                    V\u00e9rification\n                <\/span>\n\n                <h3>\n                    Recherche & inspecteur\n                <\/h3>\n\n                <p>\n                    Retrouver un \u00e9l\u00e9ment et v\u00e9rifier ses informations,\n                    ses relations et son contexte.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/settings\/\"\n            >\n\n                <span>\n                    Configuration\n                <\/span>\n\n                <h3>\n                    Settings\n                <\/h3>\n\n                <p>\n                    V\u00e9rifier la langue, les modules et les principaux\n                    param\u00e8tres de Mn\u00e9mosyne.\n                <\/p>\n\n            <\/a>\n\n\n        <\/div>\n\n\n        <a\n            class=\"kb-inline-link\"\n            href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\"\n        >\n            Retour au centre d\u2019aide \u2192\n        <\/a>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Contactez le support Mn\u00e9mosyne pour obtenir de l\u2019aide en cas de probl\u00e8me avec l\u2019application macOS, apr\u00e8s avoir v\u00e9rifi\u00e9 les solutions de d\u00e9pannage.<\/p>","protected":false},"author":1,"featured_media":2683,"parent":2769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2805","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/comments?post=2805"}],"version-history":[{"count":4,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2805\/revisions"}],"predecessor-version":[{"id":2830,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2805\/revisions\/2830"}],"up":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2769"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media\/2683"}],"wp:attachment":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media?parent=2805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}