{"id":2803,"date":"2026-08-31T08:19:10","date_gmt":"2026-08-31T08:19:10","guid":{"rendered":"https:\/\/kharonbridge.com\/?page_id=2803"},"modified":"2026-08-31T10:30:40","modified_gmt":"2026-08-31T10:30:40","slug":"depannage","status":"publish","type":"page","link":"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2803\" class=\"elementor elementor-2803\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1f9c1 e-con-full e-flex e-con e-parent\" data-id=\"0c1f9c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfbd16 elementor-widget elementor-widget-html\" data-id=\"6bfbd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"kb-mnemosyne-help-troubleshooting-v3\">\n\n<style>\n#kb-mnemosyne-help-troubleshooting-v3 {\n    --kb-navy: #1b2732;\n    --kb-navy-light: #2c3e50;\n    --kb-gold: #d4af37;\n    --kb-gold-dark: #b8960c;\n    --kb-text: #111827;\n    --kb-muted: #5d6d7e;\n    --kb-border: rgba(17, 24, 39, 0.10);\n    --kb-soft: #f8f8f6;\n    --kb-white: #ffffff;\n\n    width: 100%;\n    color: var(--kb-text) !important;\n    font-family: Inter, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 * {\n    box-sizing: border-box;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 a {\n    color: inherit;\n    text-decoration: none;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 h1,\n#kb-mnemosyne-help-troubleshooting-v3 h2,\n#kb-mnemosyne-help-troubleshooting-v3 h3,\n#kb-mnemosyne-help-troubleshooting-v3 p,\n#kb-mnemosyne-help-troubleshooting-v3 span,\n#kb-mnemosyne-help-troubleshooting-v3 strong {\n    text-transform: none !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 h2,\n#kb-mnemosyne-help-troubleshooting-v3 h3 {\n    color: var(--kb-text) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-container {\n    width: min(1100px, calc(100% - 40px));\n    margin: 0 auto;\n}\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero {\n    position: relative;\n    overflow: hidden;\n    padding: 78px 0 72px;\n\n    background:\n        radial-gradient(\n            circle at 88% 12%,\n            rgba(212,175,55,.16),\n            transparent 30%\n        ),\n        linear-gradient(\n            135deg,\n            var(--kb-navy-light) 0%,\n            var(--kb-navy) 68%,\n            #111827 100%\n        );\n\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    gap: 8px;\n    margin-bottom: 30px;\n\n    color: rgba(255,255,255,.50) !important;\n    font-size: 12px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb a {\n    color: rgba(255,255,255,.66) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb a:hover {\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb-separator {\n    color: rgba(255,255,255,.28) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-eyebrow {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    margin-bottom: 20px;\n\n    color: #e3c979 !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .20em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(227,201,121,.65);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero h1 {\n    max-width: 830px;\n    margin: 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(52px, 7vw, 78px);\n    line-height: .98;\n    font-weight: 500;\n    letter-spacing: -.025em;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero h1 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero-intro {\n    max-width: 760px;\n    margin: 26px 0 0;\n\n    color: rgba(255,255,255,.70) !important;\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n\/* =========================================================\n   COMMON\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-section {\n    padding: 78px 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-section-soft {\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-label {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .18em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-label::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(184,150,12,.52);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-title {\n    max-width: 830px;\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 54px);\n    line-height: 1.04;\n    font-weight: 500;\n    letter-spacing: -.015em;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-title em {\n    color: var(--kb-gold-dark) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-copy {\n    max-width: 760px;\n    margin: 18px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 15px;\n    line-height: 1.8;\n}\n\n\/* =========================================================\n   START\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 55px;\n    align-items: center;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-box {\n    padding: 32px;\n\n    background: var(--kb-navy);\n    border-radius: 22px;\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-kicker {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .15em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row {\n    display: grid;\n    grid-template-columns: 36px 1fr;\n    gap: 15px;\n\n    padding: 19px 0;\n    border-bottom: 1px solid rgba(255,255,255,.09);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 30px;\n    height: 30px;\n\n    border: 1px solid rgba(212,175,55,.44);\n    border-radius: 50%;\n\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row strong {\n    display: block;\n\n    color: #ffffff !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row span {\n    display: block;\n    margin-top: 4px;\n\n    color: rgba(255,255,255,.55) !important;\n    font-size: 13px;\n    line-height: 1.55;\n}\n\n\/* =========================================================\n   PROBLEMS\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 17px;\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-card {\n    padding: 29px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-kicker {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-card h3 {\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 28px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-card p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-link {\n    display: inline-flex;\n    margin-top: 18px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 13px;\n    font-weight: 650;\n}\n\n\/* =========================================================\n   SOLUTIONS\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution {\n    display: grid;\n    grid-template-columns: .42fr 1.58fr;\n    gap: 38px;\n\n    max-width: 970px;\n    padding: 31px 0;\n\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-number {\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution h3 {\n    margin: 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 31px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.75;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-action {\n    margin-top: 17px;\n    padding: 17px 19px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.18);\n    border-radius: 13px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-action strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 13px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-action span {\n    display: block;\n    margin-top: 4px;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   LICENCE\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-summary {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat {\n    padding: 28px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat-number {\n    color: var(--kb-gold-dark) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 42px;\n    line-height: 1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat strong {\n    display: block;\n    margin-top: 12px;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat p {\n    margin: 7px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-editions {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    gap: 17px;\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card {\n    padding: 31px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct {\n    background: var(--kb-navy);\n    border-color: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-channel {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct .kb-license-channel {\n    color: var(--kb-gold) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card h3 {\n    margin: 17px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 31px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct h3 {\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card p {\n    margin: 12px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.75;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct p {\n    color: rgba(255,255,255,.62) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-status {\n    display: inline-flex;\n    margin-top: 21px;\n    padding: 8px 12px;\n\n    border-radius: 999px;\n    background: rgba(212,175,55,.10);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 650;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct .kb-license-status {\n    background: rgba(212,175,55,.12);\n    color: var(--kb-gold) !important;\n}\n\n\/* =========================================================\n   LICENSE UI\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui-grid {\n    display: grid;\n    grid-template-columns: .92fr 1.08fr;\n    gap: 50px;\n    align-items: center;\n    margin-top: 55px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui {\n    padding: 28px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-header {\n    padding-bottom: 17px;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-kicker {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-title {\n    margin-top: 8px;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 27px;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row {\n    padding: 15px 0;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row span {\n    display: block;\n\n    color: #8a929a !important;\n    font-size: 11px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row strong {\n    display: block;\n    margin-top: 4px;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-actions {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 8px;\n    margin-top: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-button {\n    display: inline-flex;\n    align-items: center;\n\n    padding: 9px 13px;\n\n    background: var(--kb-soft);\n    border-radius: 8px;\n\n    color: var(--kb-text) !important;\n    font-size: 12px;\n    font-weight: 600;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-button.primary {\n    background: rgba(212,175,55,.15);\n    color: var(--kb-gold-dark) !important;\n}\n\n\/* =========================================================\n   CHANGE MAC\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer {\n    max-width: 930px;\n    margin-top: 42px;\n\n    overflow: hidden;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step {\n    display: grid;\n    grid-template-columns: 42px 1fr;\n    gap: 17px;\n\n    padding: 23px 27px;\n\n    background: #ffffff;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 32px;\n    height: 32px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.10);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step p {\n    margin: 5px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.65;\n}\n\n\/* =========================================================\n   NOTICE\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice {\n    display: grid;\n    grid-template-columns: auto 1fr;\n    gap: 20px;\n\n    max-width: 930px;\n    margin-top: 28px;\n    padding: 27px 29px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.20);\n    border-radius: 17px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 38px;\n    height: 38px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.12);\n\n    color: var(--kb-gold-dark) !important;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice p {\n    margin: 6px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\/* =========================================================\n   RELATED\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n    margin-top: 38px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card {\n    padding: 25px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n\n    transition:\n        transform .18s ease,\n        border-color .18s ease;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card:hover {\n    transform: translateY(-2px);\n    border-color: rgba(184,150,12,.40);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card h3 {\n    margin: 15px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 25px;\n    line-height: 1.1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card p {\n    margin: 9px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   SUPPORT\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support {\n    display: grid;\n    grid-template-columns: 1.15fr .85fr;\n\n    overflow: hidden;\n    border-radius: 24px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-copy {\n    padding: 45px;\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action {\n    padding: 45px;\n\n    background: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action span {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action h3 {\n    margin: 17px 0 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    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  RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 950px) {\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-start-grid,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui-grid {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-related {\n        grid-template-columns: 1fr 1fr;\n    }\n}\n\n@media (max-width: 700px) {\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-container {\n        width: min(100% - 28px, 1100px);\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-hero {\n        padding: 58px 0;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-section {\n        padding: 60px 0;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-problem-grid,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-summary,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-editions,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-related,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-support {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-solution {\n        grid-template-columns: 1fr;\n        gap: 9px;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-support-copy,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-support-action {\n        padding: 30px 24px;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-start-box,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-card,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui {\n        padding: 25px;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     HERO\n     ====================================================== -->\n\n<section class=\"kb-hero\">\n\n    <div class=\"kb-container\">\n\n        <nav class=\"kb-breadcrumb\" aria-label=\"Fil d\u2019Ariane\">\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/\">\n                KharonBridge\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/\">\n                Support\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\">\n                Centre d\u2019aide Mn\u00e9mosyne\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <span>Troubleshooting<\/span>\n\n        <\/nav>\n\n        <div class=\"kb-eyebrow\">\n            Guide d\u2019utilisation \u00b7 Mn\u00e9mosyne\n        <\/div>\n\n        <h1>\n            D\u00e9panner\n            <em>Mnemosyne.<\/em>\n        <\/h1>\n\n        <p class=\"kb-hero-intro\">\n            Vous ne retrouvez plus un \u00e9l\u00e9ment, un document ne s\u2019importe pas,\n            une mission n\u2019appara\u00eet pas ou votre licence ne s\u2019active pas ?\n            Retrouvez les principales v\u00e9rifications \u00e0 effectuer avant de\n            contacter le support.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     START\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-start-grid\">\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Par o\u00f9 commencer ?\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Identifiez d\u2019abord\n                    <em>le type de probl\u00e8me.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Pour un probl\u00e8me li\u00e9 \u00e0 vos dossiers ou \u00e0 une information,\n                    commencez par la recherche globale et l\u2019inspecteur.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Pour un probl\u00e8me de configuration, v\u00e9rifiez les R\u00e9glages.\n                    Si la difficult\u00e9 concerne une licence, identifiez d\u2019abord\n                    l\u2019\u00e9dition utilis\u00e9e : Mac App Store ou achat direct via\n                    Lemon Squeezy.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-start-box\">\n\n                <span class=\"kb-start-kicker\">\n                    V\u00e9rifications prioritaires\n                <\/span>\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">1<\/div>\n\n                    <div>\n                        <strong>Recherche globale<\/strong>\n                        <span>\n                            Retrouvez un client, une mission ou un document\n                            \u00e0 partir d\u2019un mot-cl\u00e9.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">2<\/div>\n\n                    <div>\n                        <strong>Inspecteur<\/strong>\n                        <span>\n                            V\u00e9rifiez les d\u00e9tails, relations et le contexte\n                            de l\u2019\u00e9l\u00e9ment s\u00e9lectionn\u00e9.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">3<\/div>\n\n                    <div>\n                        <strong>Settings<\/strong>\n                        <span>\n                            Contr\u00f4lez la langue, les modules et la configuration\n                            de Mn\u00e9mosyne.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">4<\/div>\n\n                    <div>\n                        <strong>Licence et activation<\/strong>\n                        <span>\n                            Pour l\u2019\u00e9dition directe, v\u00e9rifiez le statut de la\n                            licence et les Mac actuellement activ\u00e9s.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PROBLEM INDEX\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Probl\u00e8mes courants\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Identify\n            <em>votre situation.<\/em>\n        <\/h2>\n\n        <div class=\"kb-problem-grid\">\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Recherche\n                <\/span>\n\n                <h3>\n                    Je ne retrouve pas un \u00e9l\u00e9ment\n                <\/h3>\n\n                <p>\n                    Utilisez la recherche globale puis v\u00e9rifiez le contexte\n                    du r\u00e9sultat dans l\u2019inspecteur.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#element-introuvable\">\n                    Voir la solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Documents\n                <\/span>\n\n                <h3>\n                    Je ne peux pas importer un document\n                <\/h3>\n\n                <p>\n                    V\u00e9rifiez que la fiche client existe et qu\u2019une cat\u00e9gorie\n                    de document est disponible.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#import-document\">\n                    Voir la solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Missions\n                <\/span>\n\n                <h3>\n                    Une mission n\u2019appara\u00eet pas\n                <\/h3>\n\n                <p>\n                    V\u00e9rifiez d\u2019abord que le bon dossier client est s\u00e9lectionn\u00e9.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#mission-absente\">\n                    Voir la solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Modules\n                <\/span>\n\n                <h3>\n                    Je ne vois pas le module financier\n                <\/h3>\n\n                <p>\n                    Le module financier est facultatif et doit \u00eatre activ\u00e9\n                    dans les R\u00e9glages si vous souhaitez l\u2019utiliser.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#module-financier\">\n                    Voir la solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Interface\n                <\/span>\n\n                <h3>\n                    L\u2019\u00e9cran ne semble pas coh\u00e9rent\n                <\/h3>\n\n                <p>\n                    Fermez puis rouvrez Mn\u00e9mosyne et v\u00e9rifiez les param\u00e8tres\n                    de langue et d\u2019affichage.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#ecran-incoherent\">\n                    Voir la solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Bachelor's Degree\n                <\/span>\n\n                <h3>\n                    J\u2019ai un probl\u00e8me d\u2019activation\n                <\/h3>\n\n                <p>\n                    V\u00e9rifiez l\u2019\u00e9dition utilis\u00e9e, le statut de votre licence\n                    et les activations associ\u00e9es \u00e0 vos Mac.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#licence-activation\">\n                    Voir la solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     STANDARD SOLUTIONS\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Solutions\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            V\u00e9rifier le probl\u00e8me\n            <em>\u00e9tape par \u00e9tape.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-solution\" id=\"element-introuvable\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Probl\u00e8me 01\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Je ne retrouve pas un \u00e9l\u00e9ment\n                <\/h3>\n\n                <p>\n                    Utilisez la recherche globale avec le nom du client,\n                    le sujet recherch\u00e9 ou un mot-cl\u00e9 du document.\n                <\/p>\n\n                <p>\n                    Ouvrez ensuite le r\u00e9sultat puis utilisez l\u2019inspecteur\n                    pour v\u00e9rifier son contexte et ses relations.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Action recommand\u00e9e<\/strong>\n                    <span>\n                        Recherche globale \u2192 ouvrir le r\u00e9sultat \u2192\n                        v\u00e9rifier son contexte dans l\u2019inspecteur.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"import-document\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Probl\u00e8me 02\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Je ne peux pas importer un document\n                <\/h3>\n\n                <p>\n                    V\u00e9rifiez qu\u2019une fiche client existe afin de pouvoir\n                    rattacher le document au bon dossier client.\n                <\/p>\n\n                <p>\n                    V\u00e9rifiez \u00e9galement qu\u2019une cat\u00e9gorie de document est\n                    disponible avant de reprendre l\u2019import.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Action recommand\u00e9e<\/strong>\n                    <span>\n                        V\u00e9rifier le dossier client \u2192 v\u00e9rifier la cat\u00e9gorie \u2192\n                        reprendre l\u2019import.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"mission-absente\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Probl\u00e8me 03\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Une mission n\u2019appara\u00eet pas\n                <\/h3>\n\n                <p>\n                    Une mission est rattach\u00e9e \u00e0 un dossier client.\n                    V\u00e9rifiez donc en premier lieu que la bonne fiche client\n                    est s\u00e9lectionn\u00e9e.\n                <\/p>\n\n                <p>\n                    Consultez ensuite les missions du dossier client ou\n                    utilisez l\u2019inspecteur pour v\u00e9rifier les relations.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Action recommand\u00e9e<\/strong>\n                    <span>\n                        S\u00e9lectionner le bon dossier client \u2192 consulter\n                        les missions \u2192 v\u00e9rifier avec l\u2019inspecteur.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"module-financier\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Probl\u00e8me 04\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Je ne vois pas le module financier\n                <\/h3>\n\n                <p>\n                    Le module financier est facultatif.\n                <\/p>\n\n                <p>\n                    Si vous souhaitez l\u2019utiliser et qu\u2019il n\u2019appara\u00eet pas,\n                    ouvrez les R\u00e9glages et v\u00e9rifiez qu\u2019il est activ\u00e9.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Action recommand\u00e9e<\/strong>\n                    <span>\n                        R\u00e9glages \u2192 v\u00e9rifier l\u2019activation du module financier.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"ecran-incoherent\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Probl\u00e8me 05\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    L\u2019\u00e9cran ne semble pas coh\u00e9rent\n                <\/h3>\n\n                <p>\n                    Fermez puis rouvrez Mn\u00e9mosyne.\n                <\/p>\n\n                <p>\n                    V\u00e9rifiez ensuite les r\u00e9glages de langue et d\u2019affichage\n                    avant de poursuivre.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Action recommand\u00e9e<\/strong>\n                    <span>\n                        Fermer Mn\u00e9mosyne \u2192 rouvrir l\u2019application \u2192\n                        v\u00e9rifier les r\u00e9glages de langue et d\u2019affichage.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     LICENCE\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\" id=\"licence-activation\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Licence & activation\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Comprendre votre\n            <em>licence Mn\u00e9mosyne.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Le fonctionnement d\u00e9pend du canal d\u2019achat. L\u2019\u00e9dition Mac App Store\n            ne demande aucune cl\u00e9 de licence. L\u2019\u00e9dition achet\u00e9e directement\n            aupr\u00e8s de KharonBridge via Lemon Squeezy utilise une licence\n            d\u2019activation.\n        <\/p>\n\n\n        <div class=\"kb-license-summary\">\n\n\n            <div class=\"kb-license-stat\">\n\n                <div class=\"kb-license-stat-number\">\n                    1\n                <\/div>\n\n                <strong>\n                    achat\n                <\/strong>\n\n                <p>\n                    Un achat direct fournit une licence Mn\u00e9mosyne.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-license-stat\">\n\n                <div class=\"kb-license-stat-number\">\n                    2\n                <\/div>\n\n                <strong>\n                    Mac\n                <\/strong>\n\n                <p>\n                    Cette licence peut \u00eatre activ\u00e9e sur deux Mac.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-license-stat\">\n\n                <div class=\"kb-license-stat-number\">\n                    \u21bb\n                <\/div>\n\n                <strong>\n                    activation transf\u00e9rable\n                <\/strong>\n\n                <p>\n                    Un Mac peut \u00eatre d\u00e9sactiv\u00e9 afin de lib\u00e9rer son activation\n                    pour une autre machine.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-license-editions\">\n\n\n            <div class=\"kb-license-card\">\n\n                <span class=\"kb-license-channel\">\n                    Mac App Store\n                <\/span>\n\n                <h3>\n                    Aucune cl\u00e9 \u00e0 saisir\n                <\/h3>\n\n                <p>\n                    Si vous avez obtenu Mn\u00e9mosyne depuis le Mac App Store,\n                    l\u2019application est pr\u00eate \u00e0 l\u2019emploi apr\u00e8s l\u2019installation.\n                    Vous n\u2019avez aucune licence \u00e0 saisir dans l\u2019application.\n                <\/p>\n\n                <p>\n                    L\u2019achat et le t\u00e9l\u00e9chargement sont g\u00e9r\u00e9s par votre\n                    compte Apple.\n                <\/p>\n\n                <div class=\"kb-license-status\">\n                    Pas d\u2019activation manuelle\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-license-card direct\">\n\n                <span class=\"kb-license-channel\">\n                    Achat direct \u00b7 Lemon Squeezy\n                <\/span>\n\n                <h3>\n                    1 licence \u00b7 2 Mac\n                <\/h3>\n\n                <p>\n                    Si vous avez achet\u00e9 Mn\u00e9mosyne directement aupr\u00e8s de\n                    KharonBridge, votre cl\u00e9 de licence permet d\u2019activer\n                    l\u2019application sur deux Mac.\n                <\/p>\n\n                <p>\n                    Les activations sont g\u00e9r\u00e9es directement depuis\n                    Mn\u00e9mosyne dans R\u00e9glages \u2192 Licence et activation.\n                <\/p>\n\n                <div class=\"kb-license-status\">\n                    Jusqu\u2019\u00e0 2 Mac\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <!-- LICENCE INTERFACE -->\n\n        <div class=\"kb-license-ui-grid\">\n\n\n            <div class=\"kb-license-ui\">\n\n                <div class=\"kb-ui-header\">\n\n                    <span class=\"kb-ui-kicker\">\n                        R\u00e9glages Mn\u00e9mosyne\n                    <\/span>\n\n                    <div class=\"kb-ui-title\">\n                        Licence et activation\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-ui-row\">\n\n                    <span>\n                        Status\n                    <\/span>\n\n                    <strong>\n                        V\u00e9rifiez si la licence est active sur ce Mac.\n                    <\/strong>\n\n                <\/div>\n\n\n                <div class=\"kb-ui-row\">\n\n                    <span>\n                        Instance Mac\n                    <\/span>\n\n                    <strong>\n                        Chaque Mac poss\u00e8de sa propre instance d\u2019activation.\n                    <\/strong>\n\n                <\/div>\n\n\n                <div class=\"kb-ui-actions\">\n\n                    <span class=\"kb-ui-button primary\">\n                        Activer ce Mac\n                    <\/span>\n\n                    <span class=\"kb-ui-button\">\n                        Valider\n                    <\/span>\n\n                    <span class=\"kb-ui-button\">\n                        D\u00e9sactiver ce Mac\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    O\u00f9 g\u00e9rer la licence ?\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Tout se fait depuis\n                    <em>les R\u00e9glages.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Dans l\u2019\u00e9dition directe de Mn\u00e9mosyne, ouvrez\n                    R\u00e9glages puis \u00ab Licence et activation \u00bb.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Cette section affiche le statut de la licence et\n                    l\u2019instance du Mac actuellement utilis\u00e9. Elle permet\n                    d\u2019activer ou de d\u00e9sactiver cette machine.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Vous n\u2019avez donc pas besoin de contacter le support\n                    simplement parce que vous remplacez normalement un Mac :\n                    vous pouvez lib\u00e9rer vous-m\u00eame son activation avant\n                    d\u2019activer la nouvelle machine.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CHANGE MAC\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Changer de Mac\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Transf\u00e9rer une activation\n            <em>vers un nouveau Mac.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            Si vous remplacez l\u2019un de vos Mac, vous pouvez lib\u00e9rer son\n            activation directement depuis Mn\u00e9mosyne puis utiliser la m\u00eame\n            licence sur votre nouvelle machine.\n        <\/p>\n\n\n        <div class=\"kb-transfer\">\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    1\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Ouvrez Mn\u00e9mosyne sur l\u2019ancien Mac\n                    <\/strong>\n\n                    <p>\n                        Rendez-vous dans R\u00e9glages \u2192 Licence et activation.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    2\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Cliquez sur \u00ab D\u00e9sactiver ce Mac \u00bb\n                    <\/strong>\n\n                    <p>\n                        L\u2019activation utilis\u00e9e par cette machine est lib\u00e9r\u00e9e\n                        et peut \u00eatre utilis\u00e9e sur un autre Mac.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    3\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Installez l\u2019\u00e9dition directe sur le nouveau Mac\n                    <\/strong>\n\n                    <p>\n                        Utilisez bien l\u2019\u00e9dition correspondant \u00e0 votre achat\n                        direct KharonBridge via Lemon Squeezy.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    4\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Utilisez votre licence existante\n                    <\/strong>\n\n                    <p>\n                        Saisissez la m\u00eame cl\u00e9 de licence dans R\u00e9glages \u2192\n                        Licence et activation, validez-la puis activez\n                        le nouveau Mac.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-notice\">\n\n            <div class=\"kb-notice-icon\">\n                2\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Vous pouvez conserver deux Mac actifs.\n                <\/strong>\n\n                <p>\n                    Si votre licence n\u2019est actuellement utilis\u00e9e que sur un\n                    seul Mac, vous pouvez activer directement un second Mac.\n                    La d\u00e9sactivation devient n\u00e9cessaire lorsque vous souhaitez\n                    remplacer une machine alors que les deux activations\n                    disponibles sont d\u00e9j\u00e0 utilis\u00e9es.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-notice\">\n\n            <div class=\"kb-notice-icon\">\n                i\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Que se passe-t-il sur un Mac d\u00e9sactiv\u00e9 ?\n                <\/strong>\n\n                <p>\n                    Les dossiers pr\u00e9sents sur cette machine restent lisibles,\n                    mais les modifications sont bloqu\u00e9es tant que Mn\u00e9mosyne\n                    n\u2019est pas de nouveau activ\u00e9e sur ce Mac.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     LICENSE PROBLEMS\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Probl\u00e8mes de licence\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            L\u2019activation\n            <em>ne fonctionne pas ?<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Licence 01\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Je ne retrouve plus ma cl\u00e9\n                <\/h3>\n\n                <p>\n                    Recherchez l\u2019e-mail et les informations associ\u00e9s \u00e0 votre\n                    commande Lemon Squeezy.\n                <\/p>\n\n                <p>\n                    Si vous ne retrouvez plus ces informations, contactez\n                    KharonBridge depuis l\u2019adresse utilis\u00e9e lors de l\u2019achat.\n                    Indiquez votre nom et la date approximative de la commande.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        \u00c0 transmettre au support\n                    <\/strong>\n\n                    <span>\n                        Adresse e-mail utilis\u00e9e lors de l\u2019achat + nom +\n                        date approximative de la commande.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Licence 02\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Ma cl\u00e9 n\u2019est pas accept\u00e9e\n                <\/h3>\n\n                <p>\n                    V\u00e9rifiez d\u2019abord que vous utilisez bien l\u2019\u00e9dition directe\n                    de Mn\u00e9mosyne et non l\u2019\u00e9dition Mac App Store.\n                <\/p>\n\n                <p>\n                    Copiez de nouveau la cl\u00e9 associ\u00e9e \u00e0 votre commande puis\n                    ouvrez R\u00e9glages \u2192 Licence et activation pour la valider.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Action recommand\u00e9e\n                    <\/strong>\n\n                    <span>\n                        V\u00e9rifier l\u2019\u00e9dition \u2192 recopier la cl\u00e9 \u2192\n                        valider la licence \u2192 activer ce Mac.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Licence 03\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    J\u2019ai d\u00e9j\u00e0 deux Mac activ\u00e9s\n                <\/h3>\n\n                <p>\n                    Une licence directe Mn\u00e9mosyne permet d\u2019utiliser\n                    l\u2019application sur deux Mac.\n                <\/p>\n\n                <p>\n                    Si vous souhaitez utiliser la licence sur une troisi\u00e8me\n                    machine en remplacement d\u2019un ancien Mac, ouvrez Mn\u00e9mosyne\n                    sur le Mac que vous ne souhaitez plus utiliser et cliquez\n                    sur \u00ab D\u00e9sactiver ce Mac \u00bb.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Action recommand\u00e9e\n                    <\/strong>\n\n                    <span>\n                        Ancien Mac \u2192 R\u00e9glages \u2192 Licence et activation \u2192\n                        D\u00e9sactiver ce Mac \u2192 activer le nouveau Mac.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Licence 04\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    J\u2019ai chang\u00e9 de Mac\n                <\/h3>\n\n                <p>\n                    Vous n\u2019avez pas besoin d\u2019acheter une nouvelle licence.\n                    Votre achat permet d\u00e9j\u00e0 l\u2019activation sur deux Mac et\n                    chaque activation peut \u00eatre lib\u00e9r\u00e9e depuis l\u2019application.\n                <\/p>\n\n                <p>\n                    Si votre ancienne machine est toujours accessible,\n                    d\u00e9sactivez-la avant d\u2019installer et d\u2019activer Mn\u00e9mosyne\n                    sur la nouvelle.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        \u00c0 retenir\n                    <\/strong>\n\n                    <span>\n                        Changer de Mac ne n\u00e9cessite pas de racheter Mn\u00e9mosyne.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Licence 05\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    Je n\u2019ai plus acc\u00e8s \u00e0 l\u2019ancien Mac\n                <\/h3>\n\n                <p>\n                    Si vous ne pouvez plus ouvrir Mn\u00e9mosyne sur l\u2019ancienne\n                    machine pour lib\u00e9rer son activation et que vos deux\n                    emplacements sont d\u00e9j\u00e0 utilis\u00e9s, contactez le support\n                    KharonBridge.\n                <\/p>\n\n                <p>\n                    Utilisez de pr\u00e9f\u00e9rence l\u2019adresse e-mail associ\u00e9e \u00e0 votre\n                    achat afin que votre commande puisse \u00eatre identifi\u00e9e.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Quand contacter le support\n                    <\/strong>\n\n                    <span>\n                        Ancien Mac inaccessible + deux activations d\u00e9j\u00e0 utilis\u00e9es.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Licence 06\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    J\u2019ai achet\u00e9 sur le Mac App Store\n                <\/h3>\n\n                <p>\n                    L\u2019\u00e9dition Mac App Store ne n\u00e9cessite aucune cl\u00e9 de licence.\n                <\/p>\n\n                <p>\n                    Si vous voyez un parcours d\u2019activation par cl\u00e9 alors que\n                    votre achat a \u00e9t\u00e9 effectu\u00e9 via Apple, v\u00e9rifiez que vous\n                    utilisez bien l\u2019\u00e9dition t\u00e9l\u00e9charg\u00e9e depuis le Mac App Store.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Action recommand\u00e9e\n                    <\/strong>\n\n                    <span>\n                        V\u00e9rifier la provenance de l\u2019application avant\n                        toute autre manipulation.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-notice\">\n\n            <div class=\"kb-notice-icon\">\n                !\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Ne transmettez jamais vos informations bancaires au support.\n                <\/strong>\n\n                <p>\n                    Pour retrouver une commande, KharonBridge peut avoir besoin\n                    de votre adresse e-mail d\u2019achat, de votre nom et de la date\n                    approximative de la transaction. N\u2019envoyez jamais votre\n                    num\u00e9ro complet de carte bancaire, votre cryptogramme ou\n                    vos identifiants Apple.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     RELATED\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Guides utiles\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            V\u00e9rifier plus pr\u00e9cis\u00e9ment\n            <em>Mnemosyne.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-related\">\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/seeking-inspector\/\"\n            >\n\n                <span>\n                    Recherche\n                <\/span>\n\n                <h3>\n                    Recherche & inspecteur\n                <\/h3>\n\n                <p>\n                    Retrouver un \u00e9l\u00e9ment puis v\u00e9rifier son contexte\n                    et ses relations.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/settings\/\"\n            >\n\n                <span>\n                    Configuration\n                <\/span>\n\n                <h3>\n                    Settings\n                <\/h3>\n\n                <p>\n                    V\u00e9rifier les principaux param\u00e8tres et modules\n                    disponibles dans Mn\u00e9mosyne.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/contact-support\/\"\n            >\n\n                <span>\n                    Assistance\n                <\/span>\n\n                <h3>\n                    Contact support\n                <\/h3>\n\n                <p>\n                    Obtenir de l\u2019aide lorsqu\u2019un probl\u00e8me technique ou\n                    une difficult\u00e9 d\u2019activation persiste.\n                <\/p>\n\n            <\/a>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     SUPPORT\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-support\">\n\n\n            <div class=\"kb-support-copy\">\n\n                <div class=\"kb-label\">\n                    The problem persists\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Vous avez effectu\u00e9\n                    <em>les v\u00e9rifications ?<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    Si les solutions propos\u00e9es ne permettent pas de r\u00e9soudre\n                    le probl\u00e8me, contactez le support KharonBridge.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    Pour une difficult\u00e9 li\u00e9e \u00e0 une licence directe, pr\u00e9cisez\n                    l\u2019adresse utilis\u00e9e lors de l\u2019achat et indiquez si le\n                    probl\u00e8me concerne une activation, une d\u00e9sactivation ou\n                    un changement de Mac.\n                <\/p>\n\n                <a\n                    class=\"kb-inline-link\"\n                    href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\"\n                >\n                    Retour au centre d\u2019aide \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-support-action\">\n\n                <span>\n                    Support Mn\u00e9mosyne\n                <\/span>\n\n                <h3>\n                    Besoin\n                    <em>d\u2019aide ?<\/em>\n                <\/h3>\n\n                <p>\n                    Le support peut vous aider lorsqu\u2019un probl\u00e8me technique\n                    ou une difficult\u00e9 de licence ne peut pas \u00eatre r\u00e9solu\n                    directement dans l\u2019application.\n                <\/p>\n\n                <a\n                    class=\"kb-button\"\n                    href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/contact-support\/\"\n                >\n                    Contact support\n                <\/a>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retrouvez les solutions aux probl\u00e8mes courants de Mn\u00e9mosyne et l\u2019aide n\u00e9cessaire pour g\u00e9rer votre licence, vos activations et vos Mac.<\/p>","protected":false},"author":1,"featured_media":2683,"parent":2769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2803","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/comments?post=2803"}],"version-history":[{"count":4,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2803\/revisions"}],"predecessor-version":[{"id":2838,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2803\/revisions\/2838"}],"up":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2769"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media\/2683"}],"wp:attachment":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media?parent=2803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}