{"id":2803,"date":"2026-08-31T08:19:10","date_gmt":"2026-08-31T08:19:10","guid":{"rendered":"https:\/\/kharonbridge.com\/?page_id=2803"},"modified":"2026-08-31T10:30:40","modified_gmt":"2026-08-31T10:30:40","slug":"depannage","status":"publish","type":"page","link":"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2803\" class=\"elementor elementor-2803\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1f9c1 e-con-full e-flex e-con e-parent\" data-id=\"0c1f9c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfbd16 elementor-widget elementor-widget-html\" data-id=\"6bfbd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"kb-mnemosyne-help-troubleshooting-v3\">\n\n<style>\n#kb-mnemosyne-help-troubleshooting-v3 {\n    --kb-navy: #1b2732;\n    --kb-navy-light: #2c3e50;\n    --kb-gold: #d4af37;\n    --kb-gold-dark: #b8960c;\n    --kb-text: #111827;\n    --kb-muted: #5d6d7e;\n    --kb-border: rgba(17, 24, 39, 0.10);\n    --kb-soft: #f8f8f6;\n    --kb-white: #ffffff;\n\n    width: 100%;\n    color: var(--kb-text) !important;\n    font-family: Inter, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 * {\n    box-sizing: border-box;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 a {\n    color: inherit;\n    text-decoration: none;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 h1,\n#kb-mnemosyne-help-troubleshooting-v3 h2,\n#kb-mnemosyne-help-troubleshooting-v3 h3,\n#kb-mnemosyne-help-troubleshooting-v3 p,\n#kb-mnemosyne-help-troubleshooting-v3 span,\n#kb-mnemosyne-help-troubleshooting-v3 strong {\n    text-transform: none !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 h2,\n#kb-mnemosyne-help-troubleshooting-v3 h3 {\n    color: var(--kb-text) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-container {\n    width: min(1100px, calc(100% - 40px));\n    margin: 0 auto;\n}\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero {\n    position: relative;\n    overflow: hidden;\n    padding: 78px 0 72px;\n\n    background:\n        radial-gradient(\n            circle at 88% 12%,\n            rgba(212,175,55,.16),\n            transparent 30%\n        ),\n        linear-gradient(\n            135deg,\n            var(--kb-navy-light) 0%,\n            var(--kb-navy) 68%,\n            #111827 100%\n        );\n\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    gap: 8px;\n    margin-bottom: 30px;\n\n    color: rgba(255,255,255,.50) !important;\n    font-size: 12px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb a {\n    color: rgba(255,255,255,.66) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb a:hover {\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-breadcrumb-separator {\n    color: rgba(255,255,255,.28) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-eyebrow {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    margin-bottom: 20px;\n\n    color: #e3c979 !important;\n    font-size: 11px;\n    font-weight: 600;\n    letter-spacing: .20em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-eyebrow::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(227,201,121,.65);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero h1 {\n    max-width: 830px;\n    margin: 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(52px, 7vw, 78px);\n    line-height: .98;\n    font-weight: 500;\n    letter-spacing: -.025em;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero h1 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-hero-intro {\n    max-width: 760px;\n    margin: 26px 0 0;\n\n    color: rgba(255,255,255,.70) !important;\n    font-size: 17px;\n    line-height: 1.85;\n}\n\n\/* =========================================================\n   COMMON\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-section {\n    padding: 78px 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-section-soft {\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-label {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .18em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-label::before {\n    content: \"\";\n    width: 28px;\n    height: 1px;\n    background: rgba(184,150,12,.52);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-title {\n    max-width: 830px;\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: clamp(38px, 5vw, 54px);\n    line-height: 1.04;\n    font-weight: 500;\n    letter-spacing: -.015em;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-title em {\n    color: var(--kb-gold-dark) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-copy {\n    max-width: 760px;\n    margin: 18px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 15px;\n    line-height: 1.8;\n}\n\n\/* =========================================================\n   START\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-grid {\n    display: grid;\n    grid-template-columns: 1.02fr .98fr;\n    gap: 55px;\n    align-items: center;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-box {\n    padding: 32px;\n\n    background: var(--kb-navy);\n    border-radius: 22px;\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-kicker {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .15em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row {\n    display: grid;\n    grid-template-columns: 36px 1fr;\n    gap: 15px;\n\n    padding: 19px 0;\n    border-bottom: 1px solid rgba(255,255,255,.09);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 30px;\n    height: 30px;\n\n    border: 1px solid rgba(212,175,55,.44);\n    border-radius: 50%;\n\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row strong {\n    display: block;\n\n    color: #ffffff !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-start-row span {\n    display: block;\n    margin-top: 4px;\n\n    color: rgba(255,255,255,.55) !important;\n    font-size: 13px;\n    line-height: 1.55;\n}\n\n\/* =========================================================\n   PROBLEMS\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 17px;\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-card {\n    padding: 29px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-kicker {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-card h3 {\n    margin: 16px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 28px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-card p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-problem-link {\n    display: inline-flex;\n    margin-top: 18px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 13px;\n    font-weight: 650;\n}\n\n\/* =========================================================\n   SOLUTIONS\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution {\n    display: grid;\n    grid-template-columns: .42fr 1.58fr;\n    gap: 38px;\n\n    max-width: 970px;\n    padding: 31px 0;\n\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-number {\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution h3 {\n    margin: 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, \"Times New Roman\", serif;\n    font-size: 31px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution p {\n    margin: 11px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.75;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-action {\n    margin-top: 17px;\n    padding: 17px 19px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.18);\n    border-radius: 13px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-action strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 13px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-solution-action span {\n    display: block;\n    margin-top: 4px;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   LICENCE\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-summary {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat {\n    padding: 28px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat-number {\n    color: var(--kb-gold-dark) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 42px;\n    line-height: 1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat strong {\n    display: block;\n    margin-top: 12px;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-stat p {\n    margin: 7px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-editions {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    gap: 17px;\n    margin-top: 42px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card {\n    padding: 31px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct {\n    background: var(--kb-navy);\n    border-color: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-channel {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct .kb-license-channel {\n    color: var(--kb-gold) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card h3 {\n    margin: 17px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 31px;\n    line-height: 1.08;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct h3 {\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card p {\n    margin: 12px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.75;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct p {\n    color: rgba(255,255,255,.62) !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-status {\n    display: inline-flex;\n    margin-top: 21px;\n    padding: 8px 12px;\n\n    border-radius: 999px;\n    background: rgba(212,175,55,.10);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 11px;\n    font-weight: 650;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-card.direct .kb-license-status {\n    background: rgba(212,175,55,.12);\n    color: var(--kb-gold) !important;\n}\n\n\/* =========================================================\n   LICENSE UI\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui-grid {\n    display: grid;\n    grid-template-columns: .92fr 1.08fr;\n    gap: 50px;\n    align-items: center;\n    margin-top: 55px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui {\n    padding: 28px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 20px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-header {\n    padding-bottom: 17px;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-kicker {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .13em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-title {\n    margin-top: 8px;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 27px;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row {\n    padding: 15px 0;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row span {\n    display: block;\n\n    color: #8a929a !important;\n    font-size: 11px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-row strong {\n    display: block;\n    margin-top: 4px;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-actions {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 8px;\n    margin-top: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-button {\n    display: inline-flex;\n    align-items: center;\n\n    padding: 9px 13px;\n\n    background: var(--kb-soft);\n    border-radius: 8px;\n\n    color: var(--kb-text) !important;\n    font-size: 12px;\n    font-weight: 600;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-ui-button.primary {\n    background: rgba(212,175,55,.15);\n    color: var(--kb-gold-dark) !important;\n}\n\n\/* =========================================================\n   CHANGE MAC\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer {\n    max-width: 930px;\n    margin-top: 42px;\n\n    overflow: hidden;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step {\n    display: grid;\n    grid-template-columns: 42px 1fr;\n    gap: 17px;\n\n    padding: 23px 27px;\n\n    background: #ffffff;\n    border-bottom: 1px solid var(--kb-border);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step:last-child {\n    border-bottom: 0;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-number {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 32px;\n    height: 32px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.10);\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-transfer-step p {\n    margin: 5px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.65;\n}\n\n\/* =========================================================\n   NOTICE\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice {\n    display: grid;\n    grid-template-columns: auto 1fr;\n    gap: 20px;\n\n    max-width: 930px;\n    margin-top: 28px;\n    padding: 27px 29px;\n\n    background: rgba(212,175,55,.07);\n    border: 1px solid rgba(184,150,12,.20);\n    border-radius: 17px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice-icon {\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 38px;\n    height: 38px;\n\n    border-radius: 50%;\n    background: rgba(212,175,55,.12);\n\n    color: var(--kb-gold-dark) !important;\n    font-weight: 700;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice strong {\n    display: block;\n\n    color: var(--kb-text) !important;\n    font-size: 14px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-notice p {\n    margin: 6px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n\/* =========================================================\n   RELATED\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 16px;\n    margin-top: 38px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card {\n    padding: 25px;\n\n    background: #ffffff;\n    border: 1px solid var(--kb-border);\n    border-radius: 18px;\n\n    transition:\n        transform .18s ease,\n        border-color .18s ease;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card:hover {\n    transform: translateY(-2px);\n    border-color: rgba(184,150,12,.40);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card span {\n    color: var(--kb-gold-dark) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card h3 {\n    margin: 15px 0 0;\n\n    color: var(--kb-text) !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 25px;\n    line-height: 1.1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-related-card p {\n    margin: 9px 0 0;\n\n    color: var(--kb-muted) !important;\n    font-size: 13px;\n    line-height: 1.6;\n}\n\n\/* =========================================================\n   SUPPORT\n   ========================================================= *\/\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support {\n    display: grid;\n    grid-template-columns: 1.15fr .85fr;\n\n    overflow: hidden;\n    border-radius: 24px;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-copy {\n    padding: 45px;\n    background: var(--kb-soft);\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action {\n    padding: 45px;\n\n    background: var(--kb-navy);\n    color: #ffffff !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action span {\n    color: var(--kb-gold) !important;\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: .14em;\n    text-transform: uppercase !important;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action h3 {\n    margin: 17px 0 0;\n\n    color: #ffffff !important;\n    font-family: \"Cormorant Garamond\", Georgia, serif;\n    font-size: 36px;\n    line-height: 1;\n    font-weight: 500;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action h3 em {\n    color: var(--kb-gold) !important;\n    font-weight: 400;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-support-action p {\n    margin: 16px 0 0;\n\n    color: rgba(255,255,255,.62) !important;\n    font-size: 14px;\n    line-height: 1.7;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-button {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n\n    min-height: 46px;\n    margin-top: 24px;\n    padding: 0 22px;\n\n    border-radius: 999px;\n    background: #ffffff;\n\n    color: var(--kb-navy) !important;\n    font-size: 14px;\n    font-weight: 650;\n}\n\n#kb-mnemosyne-help-troubleshooting-v3 .kb-inline-link {\n    display: inline-flex;\n    margin-top: 23px;\n\n    color: var(--kb-gold-dark) !important;\n    font-size: 14px;\n    font-weight: 600;\n}\n\n\/* =========================================================\n   RESPONSIVE\n   ========================================================= *\/\n\n@media (max-width: 950px) {\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-start-grid,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui-grid {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-related {\n        grid-template-columns: 1fr 1fr;\n    }\n}\n\n@media (max-width: 700px) {\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-container {\n        width: min(100% - 28px, 1100px);\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-hero {\n        padding: 58px 0;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-section {\n        padding: 60px 0;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-problem-grid,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-summary,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-editions,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-related,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-support {\n        grid-template-columns: 1fr;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-solution {\n        grid-template-columns: 1fr;\n        gap: 9px;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-support-copy,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-support-action {\n        padding: 30px 24px;\n    }\n\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-start-box,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-card,\n    #kb-mnemosyne-help-troubleshooting-v3 .kb-license-ui {\n        padding: 25px;\n    }\n}\n\n<\/style>\n\n\n<!-- ======================================================\n     HERO\n     ====================================================== -->\n\n<section class=\"kb-hero\">\n\n    <div class=\"kb-container\">\n\n        <nav class=\"kb-breadcrumb\" aria-label=\"Breadcrumb Trail\">\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/\">\n                KharonBridge\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/\">\n                Support\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <a href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\">\n                Mn\u00e9mosyne Help Center\n            <\/a>\n\n            <span class=\"kb-breadcrumb-separator\">\u203a<\/span>\n\n            <span>Troubleshooting<\/span>\n\n        <\/nav>\n\n        <div class=\"kb-eyebrow\">\n            User Guide \u00b7 Mn\u00e9mosyne\n        <\/div>\n\n        <h1>\n            Troubleshoot\n            <em>Mnemosyne.<\/em>\n        <\/h1>\n\n        <p class=\"kb-hero-intro\">\n            Can't find an item, a document won't import,\nan assignment isn't showing up, or your license won't activate?\nHere are the key steps to check before\ncontacting support.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     START\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-start-grid\">\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Where should I start?\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    First, identify\n                    <em>the type of problem.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    If you're having a problem with your files or with some information,\nstart by using the global search and the inspector.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    If you're having a configuration issue, check the Settings.\nIf the problem involves a license, first determine\nwhich version you're using: Mac App Store or a direct purchase through\nLemon Squeezy.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-start-box\">\n\n                <span class=\"kb-start-kicker\">\n                    Priority Audits\n                <\/span>\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">1<\/div>\n\n                    <div>\n                        <strong>Global Search<\/strong>\n                        <span>\n                            Find a client, an assignment, or a document\nusing a keyword.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">2<\/div>\n\n                    <div>\n                        <strong>Inspector<\/strong>\n                        <span>\n                            Check the details, relationships, and context\n of the selected item.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">3<\/div>\n\n                    <div>\n                        <strong>Settings<\/strong>\n                        <span>\n                            Control the language, modules, and configuration\nof Mn\u00e9mosyne.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-start-row\">\n\n                    <div class=\"kb-start-number\">4<\/div>\n\n                    <div>\n                        <strong>License and Activation<\/strong>\n                        <span>\n                            For direct editing, check the status of the\nlicense and the currently activated Macs.\n                        <\/span>\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     PROBLEM INDEX\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Common Problems\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Identify\n            <em>your situation.<\/em>\n        <\/h2>\n\n        <div class=\"kb-problem-grid\">\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Search\n                <\/span>\n\n                <h3>\n                    I can't find an item\n                <\/h3>\n\n                <p>\n                    Use the global search, then check the context\n of the result in the inspector.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#element-introuvable\">\n                    See the solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Documents\n                <\/span>\n\n                <h3>\n                    I can't import a document\n                <\/h3>\n\n                <p>\n                    Verify that the customer record exists and that a\ndocument category is available.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#import-document\">\n                    See the solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Missions\n                <\/span>\n\n                <h3>\n                    A mission does not appear\n                <\/h3>\n\n                <p>\n                    First, make sure the correct customer file is selected.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#mission-absente\">\n                    See the solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Modules\n                <\/span>\n\n                <h3>\n                    I don't see the financial module\n                <\/h3>\n\n                <p>\n                    The financial module is optional and must be enabled\nin Settings if you want to use it.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#module-financier\">\n                    See the solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Interface\n                <\/span>\n\n                <h3>\n                    The screen doesn't seem to make sense\n                <\/h3>\n\n                <p>\n                    Close and then reopen Mn\u00e9mosyne, and check the\nlanguage and display settings.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#ecran-incoherent\">\n                    See the solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-problem-card\">\n\n                <span class=\"kb-problem-kicker\">\n                    Bachelor's Degree\n                <\/span>\n\n                <h3>\n                    I'm having a problem with activation\n                <\/h3>\n\n                <p>\n                    Check which version you're using, your license status,\nand the activations associated with your Macs.\n                <\/p>\n\n                <a class=\"kb-problem-link\" href=\"#licence-activation\">\n                    See the solution \u2192\n                <\/a>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     STANDARD SOLUTIONS\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Solutions\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Check the problem\n            <em>step by step.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-solution\" id=\"element-introuvable\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Problem 01\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I can't find an item\n                <\/h3>\n\n                <p>\n                    Use the global search with the customer's name,\nthe subject you're looking for, or a keyword from the document.\n                <\/p>\n\n                <p>\n                    Next, open the result and use the inspector\nto check its context and relationships.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Recommended Action<\/strong>\n                    <span>\n                        Global search \u2192 open the result \u2192\ncheck its context in the inspector.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"import-document\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Problem 02\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I can't import a document\n                <\/h3>\n\n                <p>\n                    Verify that a customer record exists so that you can\nlink the document to the correct customer file.\n                <\/p>\n\n                <p>\n                    Also make sure that a document category is\navailable before resuming the import.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Recommended Action<\/strong>\n                    <span>\n                        Check the customer file \u2192 check the category \u2192\nresume the import.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"mission-absente\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Problem 03\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    A mission does not appear\n                <\/h3>\n\n                <p>\n                    A job is linked to a client file.\nSo first, make sure the correct client record\nis selected.\n                <\/p>\n\n                <p>\n                    Next, review the tasks in the client file or\nuse the inspector to verify the relationships.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Recommended Action<\/strong>\n                    <span>\n                        Select the correct client file \u2192 review\n the assignments \u2192 check with the inspector.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"module-financier\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Problem 04\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I don't see the financial module\n                <\/h3>\n\n                <p>\n                    The financial module is optional.\n                <\/p>\n\n                <p>\n                    If you want to use it but it doesn't appear,\nopen Settings and make sure it's turned on.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Recommended Action<\/strong>\n                    <span>\n                        Settings \u2192 Check that the financial module is enabled.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\" id=\"ecran-incoherent\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Problem 05\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    The screen doesn't seem to make sense\n                <\/h3>\n\n                <p>\n                    Close and then reopen Mn\u00e9mosyne.\n                <\/p>\n\n                <p>\n                    Next, check the language and display settings\nbefore continuing.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n                    <strong>Recommended Action<\/strong>\n                    <span>\n                        Close Mn\u00e9mosyne \u2192 reopen the app \u2192\ncheck the language and display settings.\n                    <\/span>\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     LICENCE\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\" id=\"licence-activation\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            License &amp; Activation\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Understanding your\n            <em>Mn\u00e9mosyne license.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            How it works depends on the purchase channel. The Mac App Store edition\ndoes not require a license key. The edition purchased directly\nfrom KharonBridge via Lemon Squeezy uses an\nactivation license.\n        <\/p>\n\n\n        <div class=\"kb-license-summary\">\n\n\n            <div class=\"kb-license-stat\">\n\n                <div class=\"kb-license-stat-number\">\n                    1\n                <\/div>\n\n                <strong>\n                    purchase\n                <\/strong>\n\n                <p>\n                    A direct purchase provides a Mn\u00e9mosyne license.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-license-stat\">\n\n                <div class=\"kb-license-stat-number\">\n                    2\n                <\/div>\n\n                <strong>\n                    Mac\n                <\/strong>\n\n                <p>\n                    This license can be activated on two Macs.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"kb-license-stat\">\n\n                <div class=\"kb-license-stat-number\">\n                    \u21bb\n                <\/div>\n\n                <strong>\n                    transferable activation\n                <\/strong>\n\n                <p>\n                    A Mac can be deactivated in order to free up its activation\nfor another computer.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-license-editions\">\n\n\n            <div class=\"kb-license-card\">\n\n                <span class=\"kb-license-channel\">\n                    Mac App Store\n                <\/span>\n\n                <h3>\n                    No password required\n                <\/h3>\n\n                <p>\n                    If you purchased Mn\u00e9mosyne from the Mac App Store,\nthe app is ready to use right after installation.\nYou don't need to enter a license key in the app.\n                <\/p>\n\n                <p>\n                    Purchases and downloads are managed through your\nApple account.\n                <\/p>\n\n                <div class=\"kb-license-status\">\n                    No manual activation\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-license-card direct\">\n\n                <span class=\"kb-license-channel\">\n                    Buy Direct \u00b7 Lemon Squeezy\n                <\/span>\n\n                <h3>\n                    1 license \u00b7 2 Macs\n                <\/h3>\n\n                <p>\n                    If you purchased Mn\u00e9mosyne directly from\n KharonBridge, your license key allows you to activate\n the application on two Macs.\n                <\/p>\n\n                <p>\n                    Activations are managed directly from\nMn\u00e9mosyne under Settings \u2192 License and Activation.\n                <\/p>\n\n                <div class=\"kb-license-status\">\n                    Up to 2 Macs\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <!-- LICENCE INTERFACE -->\n\n        <div class=\"kb-license-ui-grid\">\n\n\n            <div class=\"kb-license-ui\">\n\n                <div class=\"kb-ui-header\">\n\n                    <span class=\"kb-ui-kicker\">\n                        Mn\u00e9mosyne Settings\n                    <\/span>\n\n                    <div class=\"kb-ui-title\">\n                        License and Activation\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"kb-ui-row\">\n\n                    <span>\n                        Status\n                    <\/span>\n\n                    <strong>\n                        Check to see if the license is active on this Mac.\n                    <\/strong>\n\n                <\/div>\n\n\n                <div class=\"kb-ui-row\">\n\n                    <span>\n                        Mac Instance\n                    <\/span>\n\n                    <strong>\n                        Each Mac has its own activation instance.\n                    <\/strong>\n\n                <\/div>\n\n\n                <div class=\"kb-ui-actions\">\n\n                    <span class=\"kb-ui-button primary\">\n                        Activate this Mac\n                    <\/span>\n\n                    <span class=\"kb-ui-button\">\n                        Confirm\n                    <\/span>\n\n                    <span class=\"kb-ui-button\">\n                        Deactivate this Mac\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div>\n\n                <div class=\"kb-label\">\n                    Where can I manage the license?\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    Everything is done from\n                    <em>Settings.<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    In the Mn\u00e9mosyne direct editor, open\n Settings, then \u00abLicense and Activation.\u00bb.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    This section displays the license status and\nthe instance of the Mac currently in use. It allows you\nto activate or deactivate this computer.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    So you don't need to contact support\njust because you're replacing a Mac as part of normal use:\nyou can release the activation yourself before\nactivating the new machine.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     CHANGE MAC\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Switching Macs\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Transfer an activation\n            <em>to a new Mac.<\/em>\n        <\/h2>\n\n        <p class=\"kb-copy\">\n            If you replace one of your Macs, you can release its\nactivation directly from Mn\u00e9mosyne and then use the same\nlicense on your new machine.\n        <\/p>\n\n\n        <div class=\"kb-transfer\">\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    1\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Open Mn\u00e9mosyne on an older Mac\n                    <\/strong>\n\n                    <p>\n                        Go to Settings \u2192 License and Activation.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    2\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Click \u00abDeactivate This Mac\u00bb\n                    <\/strong>\n\n                    <p>\n                        The activation used by this computer has been released\nand can be used on another Mac.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    3\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Set up Direct Edit on your new Mac\n                    <\/strong>\n\n                    <p>\n                        Be sure to use the edition that corresponds to your\ndirect purchase of KharonBridge through Lemon Squeezy.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"kb-transfer-step\">\n\n                <div class=\"kb-transfer-number\">\n                    4\n                <\/div>\n\n                <div>\n\n                    <strong>\n                        Use your existing license\n                    <\/strong>\n\n                    <p>\n                        Enter the same license key in Settings \u2192\n License and Activation, confirm it, and then activate\n the new Mac.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n\n        <div class=\"kb-notice\">\n\n            <div class=\"kb-notice-icon\">\n                2\n            <\/div>\n\n            <div>\n\n                <strong>\n                    You can keep two Macs active.\n                <\/strong>\n\n                <p>\n                    If your license is currently being used on only one\nMac, you can activate a second Mac directly.\nDeactivation becomes necessary when you want to\nreplace a machine but both available activations\nare already in use.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-notice\">\n\n            <div class=\"kb-notice-icon\">\n                i\n            <\/div>\n\n            <div>\n\n                <strong>\n                    What happens to a Mac that's turned off?\n                <\/strong>\n\n                <p>\n                    The files on this computer remain readable,\nbut changes are blocked until Mn\u00e9mosyne\nis reactivated on this Mac.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     LICENSE PROBLEMS\n     ====================================================== -->\n\n<section class=\"kb-section kb-section-soft\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Licensing Issues\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Activation\n            <em>Doesn't work?<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Bachelor's Degree 01\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I can't find my key\n                <\/h3>\n\n                <p>\n                    Search for the email and information associated with your\nLemon Squeezy order.\n                <\/p>\n\n                <p>\n                    If you can no longer find this information, please contact\nKharonBridge using the email address you provided at the time of purchase.\nPlease include your name and the approximate date of the order.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Please forward this to support\n                    <\/strong>\n\n                    <span>\n                        Email address used at the time of purchase + name +\napproximate order date.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Bachelor's Degree 02\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    My key isn't accepted\n                <\/h3>\n\n                <p>\n                    First, make sure you are using the direct download version\n of Mn\u00e9mosyne and not the Mac App Store version.\n                <\/p>\n\n                <p>\n                    Copy the key associated with your order again, then\nopen Settings \u2192 License and Activation to validate it.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Recommended Action\n                    <\/strong>\n\n                    <span>\n                        Check the version \u2192 copy the key \u2192\nvalidate the license \u2192 activate this Mac.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Bachelor's Degree 03\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I already have two activated Macs\n                <\/h3>\n\n                <p>\n                    A Mn\u00e9mosyne direct license allows you to use\nthe application on two Macs.\n                <\/p>\n\n                <p>\n                    If you want to use the license on a third\ncomputer to replace an older Mac, open Mn\u00e9mosyne\non the Mac you no longer want to use and click\n\u00abDeactivate this Mac.\u00bb.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Recommended Action\n                    <\/strong>\n\n                    <span>\n                        Old Mac \u2192 Settings \u2192 License and Activation \u2192\n Deactivate this Mac \u2192 Activate the new Mac.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Bachelor's Degree 04\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I got a new Mac\n                <\/h3>\n\n                <p>\n                    You don't need to purchase a new license.\nYour purchase already allows for activation on two Macs, and\neach activation can be released from within the app.\n                <\/p>\n\n                <p>\n                    If your old machine is still accessible,\nshut it down before installing and activating Mn\u00e9mosyne\non the new one.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Key Takeaways\n                    <\/strong>\n\n                    <span>\n                        Switching to a different Mac doesn't require you to buy Mn\u00e9mosyne again.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Bachelor's Degree 05\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I no longer have access to my old Mac\n                <\/h3>\n\n                <p>\n                    If you can no longer open Mn\u00e9mosyne on the old\ncomputer to deactivate it and both of your\nslots are already in use, contact\nKharonBridge support.\n                <\/p>\n\n                <p>\n                    Please use the email address associated with your\npurchase so that your order can be identified.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        When to Contact Support\n                    <\/strong>\n\n                    <span>\n                        Old Mac that can't be accessed + two activations already used.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-solution\">\n\n            <div>\n                <span class=\"kb-solution-number\">\n                    Bachelor's Degree 06\n                <\/span>\n            <\/div>\n\n            <div>\n\n                <h3>\n                    I bought it from the Mac App Store\n                <\/h3>\n\n                <p>\n                    The Mac App Store version does not require a license key.\n                <\/p>\n\n                <p>\n                    If you see a key activation process even though\nyour purchase was made through Apple, make sure you\u2019re\nusing the version downloaded from the Mac App Store.\n                <\/p>\n\n                <div class=\"kb-solution-action\">\n\n                    <strong>\n                        Recommended Action\n                    <\/strong>\n\n                    <span>\n                        Check the source of the app before\ntaking any further action.\n                    <\/span>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <div class=\"kb-notice\">\n\n            <div class=\"kb-notice-icon\">\n                !\n            <\/div>\n\n            <div>\n\n                <strong>\n                    Never give your banking information to customer support.\n                <\/strong>\n\n                <p>\n                    To locate an order, KharonBridge may need\nyour email address used for the purchase, your name, and the\napproximate date of the transaction. Never send your\nfull credit card number, security code, or\nApple login credentials.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     RELATED\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-label\">\n            Useful Guides\n        <\/div>\n\n        <h2 class=\"kb-title\">\n            Check more carefully\n            <em>Mnemosyne.<\/em>\n        <\/h2>\n\n\n        <div class=\"kb-related\">\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/seeking-inspector\/\"\n            >\n\n                <span>\n                    Search\n                <\/span>\n\n                <h3>\n                    Research &amp; Inspector\n                <\/h3>\n\n                <p>\n                    Find an item, then check its context\nand its relationships.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/settings\/\"\n            >\n\n                <span>\n                    Configuration\n                <\/span>\n\n                <h3>\n                    Settings\n                <\/h3>\n\n                <p>\n                    Check the main settings and modules\navailable in Mn\u00e9mosyne.\n                <\/p>\n\n            <\/a>\n\n\n            <a\n                class=\"kb-related-card\"\n                href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/contact-support\/\"\n            >\n\n                <span>\n                    Support\n                <\/span>\n\n                <h3>\n                    Contact support\n                <\/h3>\n\n                <p>\n                    Get help when a technical problem or\nactivation issue persists.\n                <\/p>\n\n            <\/a>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- ======================================================\n     SUPPORT\n     ====================================================== -->\n\n<section class=\"kb-section\">\n\n    <div class=\"kb-container\">\n\n        <div class=\"kb-support\">\n\n\n            <div class=\"kb-support-copy\">\n\n                <div class=\"kb-label\">\n                    The problem persists\n                <\/div>\n\n                <h2 class=\"kb-title\">\n                    You have completed\n                    <em>The checks?<\/em>\n                <\/h2>\n\n                <p class=\"kb-copy\">\n                    If the suggested solutions do not resolve\nthe problem, contact KharonBridge support.\n                <\/p>\n\n                <p class=\"kb-copy\">\n                    If you're having trouble with a direct license, please provide\n the address you used during the purchase and specify whether the\n issue involves activation, deactivation, or\n switching to a different Mac.\n                <\/p>\n\n                <a\n                    class=\"kb-inline-link\"\n                    href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/\"\n                >\n                    Back to the Help Center \u2192\n                <\/a>\n\n            <\/div>\n\n\n            <div class=\"kb-support-action\">\n\n                <span>\n                    Mn\u00e9mosyne Support\n                <\/span>\n\n                <h3>\n                    Need\n                    <em>Need help?<\/em>\n                <\/h3>\n\n                <p>\n                    Support can help you when a technical issue\nor a licensing problem cannot be resolved\ndirectly within the app.\n                <\/p>\n\n                <a\n                    class=\"kb-button\"\n                    href=\"https:\/\/kharonbridge.com\/en\/support\/mnemosyne-help-center\/contact-support\/\"\n                >\n                    Contact support\n                <\/a>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Find solutions to common Mn\u00e9mosyne issues and the help you need to manage your license, activations, and Macs.<\/p>","protected":false},"author":1,"featured_media":2683,"parent":2769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2803","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/comments?post=2803"}],"version-history":[{"count":4,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2803\/revisions"}],"predecessor-version":[{"id":2838,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2803\/revisions\/2838"}],"up":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/pages\/2769"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media\/2683"}],"wp:attachment":[{"href":"https:\/\/kharonbridge.com\/en\/wp-json\/wp\/v2\/media?parent=2803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}